Auditing a Process-based System

Instructor: Dr. Sandford Liebesman
Product ID: 701703
  • Duration: 60 Min

recorded version

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Read Frequently Asked Questions

In this Audit Process based System Analyze and understand the process based system and learn how to audit it as per ISO 9001:2008.

Why Should You Attend:
Webinar participants will learn about the process approach as described in ISO 9001:2008, how to audit a process-based system. The participants will see an example, the improvement process, defining it in terms of plan, do, check and act (PDCA). PDCA is an effective tool for developing the audit structure. The improvement process will be structured based on specific clauses of ISO 9001:2008.

We will analyze a process-based system. This consists of identifying for each process an owner, the inputs and outputs, the constraints and controls and the activities of each process in terms of the PDCA. This provides a tool for continual improvement of each process. Panelist will point out places where the process approach can be improved.

Next, the participants will learn about the eight basic processes of a system. These are: management of the quality system, top management involvement, customer focus, the improvement process design and development, supplier management, product provision (including control of outsourced processes), and resource management . The improvement process is described and its audit structure is provided as an example.

Finally there needs to make a judgment on the effectiveness of the quality management system. Learn what are the questions the auditors should ask.

Areas Covered in the Seminar:
  • The Process Approach.
  • Example of a process: Improvement Process.
  • Analyzing a process-based quality management system.
  • Auditing a process-based quality management system.
  • Example: Auditing the Improvement process.
  • Judging the effectiveness of the quality management system.
  • Summary and Conclusions.
Who Will Benefit:
The following individuals or disciplines will benefit from attending this Webinar:
  • Quality Unit Vice Presidents
  • Quality Directors
  • Quality Managers
  • Quality system auditors
  • Quality system practitioners
  • Consultants

Instructor Profile:
Dr. Sandford Liebesman, had over 35 years experience in quality at Bell Laboratories, Lucent Technologies, Bellcore (Telcordia), KEMA Registered Quality and the Kohl Group. He is an ISO 9000 subject matter expert and auditor and is author of the books TL 9000, Release 3.0: A Guide to Measuring Excellence in Telecommunications, 2nd Edition and Using ISO 9000 to Improve Business Processes. He has presented seminars and published articles on QMS/EMS support of Sarbanes-Oxley and led the team that developed the 2005 and 2006 ASQ SOX conferences.

Dr. Liebesman has an engineering degree from the United States Naval Academy and MSEE and Ph.D. (Operations Research) degrees from New York University. He taught statistics, quality control, quality management and operations research at Rutgers University. He is Chairman of the ASQ Electronics and Communications Division and is a Fellow of ASQ.

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