Course Description:

Errors are costly. To fix errors systematically, there are Reporting and Problem-Solving Technique (8-D Reporting and A-3 Reporting in connection with the PDCA-Cycle), which not only address the symptoms, but also identify the causes for quick response and fact based decision making to remedy the cause. Sustainable error prevention and complaint processing based on the 8-D Problem Solving Technique and A-3 Reporting method are used in many industries as a popular structured method to continuously improve products, but also any kind of organizational processes, as it puts focus on sustainable error prevention and complaint handling excellence.

In this comprehensive hands on workshop you will learn how to keep better track of all of corrective and preventive actions and create process to cease repetition of these problems. How to turn defects and problems into Opportunities for Improvement and communicate that throughout the organization. Instructor/trainer will cover all aspects of Problem solving during "Hands on" group exercises and train participants in how to use 8-D Reporting for Quality Improvement projects. Seminar Participants will also be trained on a variety of Six Sigma methods like Value Stream Mapping to drive immediate and effective quality improvement in their product and/or service quality environment inclusive how to establish and use a A-3 Project Reporting Storyboard.

All participants, in order to exercise "learning by doing" and get "Hands-on" experience on crafting 8-D Reports and A-3 Reports based on instructor corrections and advise for highest affectivity of learning outcome and immediate application on every participants work environment. Managers who are concerned about their next ISO audit and want to provide proper corrective action documentation will achieve the following training benefits:

  • How to successfully apply the 8-D method in your company or organization in conjunction with the PDCA cycle and methods for fault cause analysis (Fishbone diagram, 5 Why etc.).

Register Now and get below for FREE:

  1. Valuable 8-D Reporting worksheet handouts for effective development of the 8-D Reporting structure
  2. LICENSE of 8-D Problem Solving Software (MS Access based 8-D Software License
  3. SW zip file on USB or CD in Day 1)
  4. Additional valuable Forms/Records templates (Excel format) for easy customization of professional 8-D Reporting and Quality Improvement activities

All learning materials are developed by ISO experts experienced in Quality Management System training based on Six Sigma quality improvement methodologies.

  • How to establish permanent corrective and preventive actions by using the 8-D standard process to solve problems and communicate lessons learned across the organization, helping teams to become more efficient and effective.
  • How to identify the symptoms, and how to implement emergency response actions which will protect the internal and external Customers from adverse effects to improve Customer Satisfaction.
  • Understand principles of PDCA (Plan, Do, Check, Act) and Six Sigma key concepts of problem solving and quality improvement (DMAIC-Cycle)
  • New ! How to prepare a professional 8-D or 9-D (Risk/Safety) Problem Solving/Corrective Action Report based on new “risk based thinking” requirements of the ISO 9001:2015
  • Comprehensive instructions on the 8-D Reporting Problem Solving Methodology, How to craft 8-D Reports and A-3 Reports. How to exercise quality improvement project reporting based on the A-3 Storyboard, apply 8-D Reporting for quality improvement.
  • Understand how to apply key problem-solving tools in each phase of the 8D Problem Solving Process, including an introduction of Pareto Chart, Histogram, Run Chart, 5 Whys, Value Stream Mapping, Process Flow Charts, Fishbone Diagram, Process Failure Mode and Effects Analysis, Root Cause Analysis, and other Six Sigma based quality improvement methods.
  • How to create the appropriate enterprise-specific requirements for successful Problem Solving to drive Quality Improvement within the A-3 Reporting method.
  • How to prevent defects from "escaping" at your location.
  • How to address issues based on the official Quality Body of Knowledge (QBOK®) while gaining insights in immediate applicable sophisticated quality improvement techniques based on the Six Sigma methodology to make your customer more satisfied.
  • How to generate and effectively present 8D, 9D, 4M, and 5Y reports to customers
  • How to tie all your supporting documents (SCARS, pictures, Failure Analysis) into one Quality Improvement Report
  • How to monitor customer satisfaction and costs per corrective action (COQ – Cost of Quality)

Who will Benefit:

  • Quality Managers
  • Quality Professionals/Consultants
  • ISO Coordinators/Quality Management Representatives
  • Corrective Action Coordinators/Representatives
  • Internal Auditors, Engineers and Supervisors involved in Quality Improvement
  • Management Decision Makers, CEO's, who want to start to implement quality improvement activities
  • Anyone interested in the latest quality improvement tools and methods compliant to ISO 9001:2015
  • All industries and public sectors decision makers

Seminar Fee Includes:

AM-PM Tea/Coffee
Seminar Material
USB with seminar presentation
Hard copy of presentation
Attendance Certificate
$100 Gift Cert for next seminar

Course Outline:

Day One (8:30 AM – 4:30 PM) Day Two (8:30 AM – 4:30 PM)

8:30-8:45 : Meet & Greet

8:45-10:00 : Introduction to 8-D Problem Solving

  • Roles of 8-D Problem Solving Team
  • Learn and understand each step of the 8-D Problem Solving Process
  • D0: Plan
  • D1: Establish the Team
  • D2: Describe the Problem
  • D3: Develop an Interim Containment Action
  • D4: Define & Verify Root Cause
  • D5: Choose & Verify Permanent Corrective Action
  • D6: Implement & Validate Permanent Corrective Action
  • D7: Prevent Recurrence
  • D8: Recognize the Team

10:00-11:30 : Learn how to use 8-D Analysis and Reporting

  • Improve your corrective action system by spending less time writing corrective actions reports
  • How to keep all of your 8D, 9D, 4M, and 5Y reports in one place
  • Easy formatting final 8D, 9D, 4M and 5Y reports / all supporting documents (SCARS, pictures, Failure Analysis) into one report
  • How to collect metrics on your corrective action system
  • How to monitor costs per corrective action, unique codes or customer
  • How to monitor customer satisfaction
  • Use prepared 8D, 4M, and 5Y templates to solve your problems
  • Use your own company terminology for the field names

11:30-12:00 : Quality Management System Implementation based on ISO 9001:2015

Installation of 8-D Analysis Software Application on Computer/Laptop of seminar participants (For practice and to take home)
(Participants will receive complimentary MS Access based FREE LICENSE of 8-D Problem Solving Software on zip file or USB or CD)

12:00-1:00: Lunch

1:00-2:00 : Learn how to use 8-D Analysis and Reporting for Quality Improvement

  • Common Tools for 8D Problem Solving (Cause & Effect, 5-Why, Pareto Charts, Histogram, Value Stream Mapping, etc.)
  • Critical Success Factors to understand how to use the problem solving tools in the 8D process
  • Learn how to align 8-D Reports to Quality Improvement projects to drive key quality performance measures and goals

2:00-3:00 : 8-D Analysis for problem solving - Software maneuvering practice

  • Create and edit an 8D, 9D, 4M or 5Y report
  • Find old reports for a given customer
  • Distinguish between internal and external 8D reports
  • Distinguish between open and closed 8D reports
  • Track all actions for each of the 8 or 9 disciplines
  • See a history of your 8D actions
  • Quickly see all open actions for all 8D reports
  • Create an 8D / 5Y report based on a previous 8D / 5Y report
  • Quickly monitor dates for closure, due, containment, and corrective action

3:00-3:30 : Advanced Application of 8-D Cost Analysis

  • Create pareto for costs by customer and corrective action
  • Print a blank 8D, 9D, 4M, or 5Y template to assign action items

3:30-4:30: 8-D Analysis exercises / Case Study / Best Practice

8:30-9:00 : Introduction to Problem Solving

  • Methods to Increase Productivity
  • Three sources of Productivity Loss
  • Impact of Problem Solving
  • Problem Solving Philosophy
  • Benefits of Problem Solving

9:00-10:00 : Concept of Problem Solving Teams

  • Philosophy & Objectives of Problem Solving Team
  • Fundamentals of Problem Solving Activities
  • Problem Solving Team’s Maxims
  • Organizational Roles
  • Ingredients for Problem Solving Team Success

10:00-10:30 : Overview of Process Management

  • Process Ownership
  • Process Definition & Documentation
  • Process Measurement
  • Process Improvement
  • Process Control

10:30-11:00 : PDCA Approach to 8-D Problem Solving

  • Problem Solving Techniques
  • The PDCA Approach
  • 8-D Reporting Problem Solving Process – Step-by-step (Exercises and Case Study)
  • Example & Practice Tips

11:00-12:00 : Problem Solving Tools

  • Seven Basic Problem Solving Tools
  • Introduction on the Six Sigma Approach (DMAIC)
  • Value Stream Mapping and other Basic Tools
  • Practice Tips
  • Other Useful Tools
  • Common Mistakes and Critical Success Factors in Quality Improvement

12:00-1:00 : Lunch

1:00-2:00 : Project Reporting Using A3 Storyboard

  • Introduction to A3 Storyboard Reporting
  • Relationship Between PDCA and the A3 Storyboard
  • Steps of A3 Storyboarding
  • Examples

2:00-4:00 : 8-D Reporting and A-3 Reporting active exercises

Quality Improvement Worksheets / Excel templates distribution to participants
Q&A (No question left out)

4:00-4:30 : Distribution of Seminar Handouts/ Excel templates

(Cause & Effect, 5-Why, Pareto Charts, Histogram, Value Stream Mapping template and many more…)

Meet Your Instructors

Robert Jasper
ISO Quality Management Auditor, ISO Consultant for ISO 9001:2015 Transition, ISO Certification, Consultant

Robert Jasper is the Founder and the Head Consultant of the brand The Art of Quality Consulting, a consulting firm specializing in result based Quality Management Consulting. Over the last decade, Robert has trained and consulted organizations of all sizes and various industries to develop, implement, and certify their QMS systems successfully. His QMS training style is effective, collaborative and focused on simplification of all ISO matters. As certified Auditor for ISO 9001 and ISO 14001 Quality Management Systems he knows both sides of the equation and as ISO Implementation Consultant he brings this valuable knowledge into his seminars to the benefit of all seminar participants. Robert is a certified ISO 9001:2015 transition trainer, based on training provided by EXEMPLAR GLOBAL (formerly known as RABQSA), an international recognized authority body in all ISO matters providing professional credentialing programs and training certification programs. Robert is also the author of the upcoming book “HIGH PERFORMANCE ISO based Quality Management Systems”, which elaborates how organizations of all sizes can use the new ISO standard ANNEX SL principles and requirements to create organizational performance improvement. The book is about to be released in early 2016.

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