Conflict Management & Resolution for EHS Professionals

Instructor: Jonathan Klane
Product ID: 701948
  • Duration: 60 Min

Training CD

One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

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Read Frequently Asked Questions

This training for Environment, Health and Safety professionals will provide proven tips for successful negotiations and conflict management and resolution.

Why Should You Attend:

EHS professionals often have to manage or resolve conflicts. These may be between workers, management, trainees, building occupants, building representatives, etc. We will look at what works, what doesn’t, and why more progressive techniques work best. Case examples will be discussed and attendee cases will be welcomed.

Conflicts are a natural part of human existence. They occur in every setting including the work world and other areas where EHS professionals practice. Unfortunately many EHS professionals do not have training in how best to manage and resolve conflicts that arise in the course of their work.

In this interactive and participative session, we will examine and discuss many aspects of successful negotiations and conflict management and resolution.

Areas Covered in the Seminar:

Topic areas include the following:

  • The nature of humans and conflict.
  • Not all conflict is “bad”!
  • Separating people from the problem.
  • Being “easy” on the people and “hard” on the problem.
  • Negotiating based on interests rather than positions.
  • 3 types of communication – verbal, non-verbal, and para-verbal.
  • Active listening skills and the use of “empathic” statements.
  • Beneficial traits and characteristics for EHS conflict mediators.
  • Emotional maturity.
  • The concept of “fairness”.
  • Use of objective criteria and existing standards.
  • One-sided power and what to do.
  • True collaboration.
  • Overcoming barriers
  • “BATNAs” (Best alternatives to negotiated agreements)

Learning Objectives:

At the conclusion of this session participants will be able to:

  • Explain the benefits of principled negotiations (over positional negotiation);
  • List at least 5 traits or characteristics for successful negotiators or mediators;
  • Explain the benefits of collaboration and the use of objective criteria;
  • Describe active listening and the use of “empathic” statements;
  • Compare/contrast verbal, non-verbal, and para-verbal communication;
  • Describe when and how a “BATNA” may be helpful and used;
  • Manage and resolve conflicts in new ways.

Who Will Benefit:

Environment, health and safety personnel from any industry will benefit – job titles/positions include:

  • Wellness professionals
  • OHS/EHS professionals
  • Industrial/occupational hygienists
  • Occupational medicine professionals
  • Supervisors,Managers and management of the above areas
  • Human Resource Professionals and Analysts
  • Human Resource Directors

Instructor Profile:

Jonathan Klane, M.S.Ed., CIH, CHMM, CET, owns Klane’s Education Information Training Hub, LLC SM (KEITH SM) and provides health, safety, training, wellness, and other business consulting services. He is also an adjunct faculty member at Thomas College in their Graduate Program teaching Wellness, Health, Safety, and Security, Environmental Risk Assessment & Management, Organizational Theory & Behavior, Conflict Management & Resolution, Marketing Management, Business Risk Management for the 21st Century, and Train-the-Trainer Courses.

He has presented and/or taught over 100 times at national and regional conferences across North America and has authored a book, several textbook chapters, many articles, and developed and presented many on-line Webinars on Training, Wellness, and Health and Safety topics and has been interviewed for multiple articles.

He lives in Fairfield, Maine and is a former “back-of-the-pack”, amateur triathlete and marathoner.

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