ComplianceOnline

A+ Developing and Maintaining a Cooperative and Collaborative Team: Civility Matters

Instructor: Elga Lejarza
Product ID: 704056
  • Duration: 90 Min

recorded version

$149.00
1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

$299.00
One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-963-2556

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Read Frequently Asked Questions

This training program will discuss how trust and respect can positively impact organizations. It will assist attendees in identifying and eliminating negative behavior and help them deal with office politics effectively.

Course "A+ Developing and Maintaining a Cooperative and Collaborative Team: Civility Matters" has been pre-approved by HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program”.

Why Should You Attend:

Trust and respect are the twin cornerstones of successful work relationships. This means if your workplace is suffering from the ill effects of distrust, disrespect, conflicts, rudeness, lack of courtesy, cooperation and collaboration, you absolutely can’t afford to ignore the problem and hope it goes away on its own, because it won’t. And it’s your job, and the job of everyone in your organization, to root out this problem. This 90 minute webinar will help attendees find ways to leverage the relationship between managers or supervisors with employees, or between coworkers to really get things done and to get along.

Learning Objectives:

  • How to deal with conflict while preserving the relationship.
  • Strategies for improving communication skills.
  • Creating a culture of respect and fostering a culture of give and take.
  • Building win-win situations.
  • Recognizing the contributions of others without minimizing your own.
  • Conflict developing from generational differences.
  • Listening skills: your strategic advantage in interpersonal effectiveness.

Areas Covered in the Webinar:

  • What is considered “incivility in the workplace”?
  • The cost of incivility.
  • How trust and respect can positively impact our organizations.
  • How to deal with disrespectful and dishonest employees.
  • Identify and eliminate negative behavior.
  • Dealing with office politics effectively.
  • How to rebuild trust once it’s broken.
  • Managing our emotions and not taking things personal; staying cool, calm and in control.
  • Respecting everyone, not matter how they behave.
  • Typical weapons difficult people use and how to counteract them.
  • Separating personalities from issues.
  • Giving and receiving constructive criticism.
  • Developing open and honest 2-way communication.
  • Overcoming hostility and resistance to get results.
  • Code of conduct’s important role; policies and training.
  • Reward good behavior and penalize bad behavior.

Who Will Benefit:

  • HR Professionals
  • Office Managers
  • Business Owners
  • Compliance Officers
  • Managers and Supervisors
  • Employee Relations Professionals

Instructor Profile:

Elga Lejarza is founder and president of Lejarza HR Consulting LLC. She has over 20 years’ experience in human resources management and is certified as a Professional in Human Resources (PHR), SHRM-CP. Lejarza HR Consulting provides recruitment, training and consulting services to small to medium sized businesses across the US.

Ms. Lejarza also works as a human resources generalist for Walgreens Distribution Center in Williamston, South Carolina. Ms. Lejarza is a member of the National Society for Human Resources Management, the Greenville Society of Human Resources Management, and the Anderson Society of Human Resources Management.

Topic Background:

It’s not your imagination, you are correct. Our workplaces are becoming less civil. Discourtesy at work is rampant and it’s on the rise. Over the past years thousands of workers have been polled about how they are treated at work and an outrageous 98% have reported experiencing uncivil behavior. It is clear that disrespectful, impolite and rude behavior in the workplace have real costs such as loss of employee productivity and motivation, lesser turnover, negative impacts to the bottom line and company’s reputation and of course, these behaviors hurt everyone in the organization.

Despite increased talk about improving corporate culture, there is a civility problem in the workplace and it continues to rise. Not all leaders are doing something to stop or prevent this epidemic of incivility at work. This situation can damage employee relationships and workplace morale as well as the bottom line. Successful cooperation and collaboration is all about relationships and teamwork. Respectful treatment creates the foundation; after all it has been proved that happy employees are more productive than unhappy employees.

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