SEP Quality Series - ISO 9001:2000

Organizations depend on their customers and therefore should understand current and future customer needs, should meet customer requirements and strive to exceed customer expectations.

Benefits

• Reduce expenses/variability – Optimization of costs and resources
• Lower costs and shorter cycle times through effective use of resources
• Focused and prioritized improvement opportunities
• Repeat business and referrals
• Performance advantage through improved organizational capabilities
• Customer focus

• Introduction
-General Introduction
-Quality Management Principles
-Process Approach
-Compatibility with Other Management Systems
• Part 1
  -Section 1 Scope 
  -Section 2 Normative reference 
  -Section 3 Terms and definitions
  -Section 4 Quality Management System
  -Section 5 Management responsibility
  -Section 6 Resource Management
• Part 2
  -Section 7.1 ? 7.3 Product Realization
• Part 3
  -Section 7.4 Purchasing
  -Section 7.5 Production
  -Section 7.6 Control of Measuring Devices
• Part 4 -Section 8 Measurement, Analysis, and Improvement