SEP Quality Series - TQM

• The degree of excellence of a thing” (Webster's Dictionary).
• “The totality of features and characteristics that satisfy needs” ( ASQC).
• Fitness for use.

It also includes information on:

• What is Quality
• Evolution of Quality
• Total Quality Management
• Employee Involvement
• Cost of Quality
• Quality Awards
• The Quality Management System
• Leadership
• Strategic planning
• Customer satisfaction
• Performance management
• Human resources
• Construction quality
• Supplier partnerships
• Results

Who will benefit:

• Quality Management
• Quality Control Tools
• Successful Organizations
• Performance Management