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The organization shall establish, document, implement and maintain a quality management system and continually improve its effectiveness in accordance with the requirements of this International Standard.
Identify the processes needed for the quality management system (i.e. those processes needed to address requirements of ISO 9001:2000 ) and identify all activities that affect the quality of the products or services you are in the business of providing.
Resources and information are key inputs to any process and must be planned and controlled to ensure effectiveness. Further, the quality management system IS dynamic and must be continually monitored for effectiveness and improved as needed.
ISO 9001:2000 requires that you document your quality policy, quality objectives, a quality manual, procedures, planning documents and quality records.
The quality manual must include or reference the 6 documented procedures required by ISO 9001:2000 as well as any other documented procedures utilized in the quality management system.