AICCCA Credit Counselor Quality Manual

Quality manual for Credit Counselors to implement the requirements of AICCCA

This master plan Includes:

• Quality Management System
• Management Responsibility
• Resource Management
• Service Realization
• Measurement, Analysis and Improvement
• Monitoring and Measurement, Customer Satisfaction
• Internal Audit, Monitoring and Measurement of Processes
• Monitoring and Measurement of Services
• Control of Nonconforming Services
• Analysis of Data
• Improvement, Continuous Improvement, Corrective and Preventive Action

Who will benefit:

• Credit Counselors