ComplianceOnline Virtual Seminar - Effective Corrective and Preventive Actions (CAPA): 10 Steps to Success

Instructor: Jasmin NUHIC
Product ID: 701746
  • Duration: 4 hr

Training CD

One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

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This CAPA training program helps you to understand, in 10 easy steps, the entire CAPA process. It includes elements of Quality Tools, Team Effectiveness, Awards & Recognitions, and Verification & Validation of actions taken. Attend this webinar to grasp the A to Z of CAPA and learn how to implement & manage it for success.

Why Should You Attend:
It was found that while auditing many organizations around the world are pretty good when it comes to corrective actions, but they are not nearly as good when it comes to preventive actions. Most organizations implement CAPA because it is one of the core elements and a requirement for any quality management system. It is also a part of most government regulations and customer requirements/expectations.

Yet, we do not know how to effectively establish and implement this process; and even if we do, we do not make it as efficient and easy to follow as it should be.

This 4 hr virtual seminar will provide you with enough ideas, suggestions and HOW TO's so that you, your team and organization overall get better on the preventive actions and even better on the corrective actions. It Includes all elements of a CAPA process as required by the ISO and regulatory agencies. In addition, it is represented in a practical and proven manner which can be immediately applied to your organization.

This seminar provides simple and easy to follow steps from identification of an issue or identification of an opportunity for improvement all the way to the end of the process and harvesting the benefits. It is structured in a way that can easily be converted into a Standard Procedure/Policy for CAPA and/or into effective Work Instructions. In addition to the CAPA process, this webinar includes elements of Quality Tools, Team Effectiveness, Awards and Recognitions, Verification and Validation of actions taken and much more. This webinar will not only provide you with more information on CAPA but also tips on HOW TO make your CAPA more effective and successful.

How does it Work:

This CAPA webinar has 5 modules, 3 modules of 55 minutes and 2 modules of 25 minutes each. Our speaker will deliver the modules using PowerPoint slides. At the end of each module, there is an interactive portion where participants can ask questions and clarify information. The modules also include multiple-choice questions to help participants and ensure that they understand the material. Some of the modules contain exercises for participants that help illustrate the points covered and further increase learning. The interactive portion includes a discussion of the questions and exercises.

Areas Covered in the Seminar:

  • Module 1 – (55 Minutes)
  • Introduction and Overview.
  • Pre-Step: Correction vs. Corrective Action.
  • Step 1: “Houston, We Have a Problem”
    • Understanding of all elements of CAPA process step as required by ISO and regulatory agencies
    • Introduction to CAPA elements in a practical and proven manner which can be immediately applied in your organization
    • Supporting stories and practical examples of CAPA - when each is appropriate and when one or the other is not appropriate
    • The regulations and international requirements for CAPA and the clear understanding how to suit your procedures, work instructions and forms to address it
  • Module 2 - (55 Minutes)
  • Step 2: Define The Opportunity/Problem
  • Step 3: Initiate and Assign CAPA
  • Step 4: Identify Root Cause
    • Examples of problem solving tools, management tools and measurement tools, which are great for identification of the true root cause(s) of the issue
    • These tools also used for corrective actions, for most optimal definition of the improvement, for preventive actions
    • Visual representation of the tools and examples where and when to use them
    • Importance of proper assignment of a CAPA
    • Examples are provided when it might be a good thing to assign a CAPA to a team
    • Examples when would be a good thing to assign a CAPA to an individual
    • Examples and definitions of teams and team members roles and responsibilities
    • It can be used and applied in other areas inside and/or outside the organization when and where team work is required and expected
    • This section by itself can be taken out and applied to other processes and practices within or outside of the organization with the goal of continuous improvement
  • Module 3 - (55 Minutes)
  • Step 5: Action
  • Step 6: V&V of Action(s) Taken
  • Step 7: Preventive Action
    • Emphasize the importance and need of completing the verifications and/or validations of the actions taken to ensure that the issue has been resolved and the true root cause of the issue has been removed
    • Real-life examples and suggestions which can be used immediately after completing the webinar
  • Module 4 - (25 Minutes)
  • Step 8: Standard of Work and Controls
  • Step 9: Recognition
    • This subtopic brings up the importance and need to ensure continuous improvement and commitment within the organization and teams
    • Examples how to appropriately award and recognize teams and individuals for producing the results
    • Additional references and pointers where more successful examples and instructions can be found so that you and your organization can benefit and profit more from the CAPA process and CAPA teams - and maybe more importantly have those outside the quality department more engaged and interested in participating in CAPA and continuous improvements
  • Module 5 - (25 Minutes)
  • Step 10: Do It Over And AGAIN!
  • Q&A Session
    • We will touch on PDCA, PDSA, DMAIC continuous improvement cycles, but we will focus more on HOW TO start each of these cycles
    • We will provide you with some very practical triggers than can be easily understood and communicated throughout the organization and once someone mentions them, the first reaction to them will be "we need to start CAPA!"
    • Examples when and where this works on both sides of the CAPA - corrective actions and preventive actions


  • 1:00 PM EST - 1:55 PM EST - Module 1 (includes 5-10 min Q&A)
  • 1:55 PM EST - 2:00 PM EST - Break
  • 2:00 PM EST - 2:55 PM EST - Module 2 (includes 5-10 min Q&A)
  • 2:55 PM EST - 3:00 PM EST - Break
  • 3:00 PM EST - 3:55 PM EST - Module 3 (includes 5-10 min Q&A)
  • 3:55 PM EST - 4:00 PM EST - Break
  • 4:00 PM EST - 4:25 PM EST - Module 4 (includes 5 min Q&A)
  • 4:25 PM EST - 4:30 PM EST - Break
  • 4:30 PM EST - 4:55 PM EST - Module 5 (includes 5 min Q&A)
  • 4:55 PM EST - 5:00 PM EST - Final Q&A
  • Who Will Benefit:

    • Quality Managers
    • Quality Engineers
    • Small business owners
    • CAPA investigators
    • Inspectors
    • Six Sigma specialists
    • Consultants

    Instructor Profile:
    Jasmin NUHIC, serves a major medical devices OEM as a Sr. Engineer and 21 CFR Part 11 Subject Matter Expert. He also served ASQ section as a chair for two consecutive terms, has taught quality certification exam prep course, completed numerous software validations and obtained over 25 different certifications in leadership, quality, software validations, and more. Jasmin NUHIC has conducted Webinars on this and other topics with high attendance and appreciation. More information about Jasmin NUHIC can be found by visiting his profile on LinkedIn.

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