Generational Divide: Understanding Generational Differences in the Workplace

Instructor: Mary Gormandy White
Product ID: 704362
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

One CD is for usage in one location only.
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CD and Ref. material will be shipped within 15 business days

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In this training program, participants will learn how the generations differ in terms of how they approach work - focused on understanding the value and contributions of each generation. Supervisors will also learn practical best practice tips and suggestions they can apply to effectively manage employees outside their own generation – both older and younger.

Course "Generational Divide: Understanding Generational Differences in the Workplace" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion.
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program”.

Why Should You Attend:

Each generation is unique – just as each person is unique – and people from all age groups have the ability to make significant contributions in the workplace. The key to building a positive, productive workforce where people of all generations are valued for their own individual contributions starts with understanding – and this requires getting to know key differences among generations, including their formative influences, characteristics and workplace behaviors.

This webinar will analyze why, as with all points of diversity, it’s important to avoid judging people based on stereotypes about their age group and to commit to being truly inclusive when it comes to understanding – and accepting – generational differences in the workplace.

Areas Covered in the Webinar:

  • Overview of the 5 generations actively participating in the modern workplace (millennials, generation X, generation Y, baby boomers, traditionalists)
  • Understanding what makes each generation unique - formative influences, characteristics and workplace behaviors
  • Tips for managing workers older than you
  • Tips for managing workers younger than you
  • Supervision tips for a multi-generational workforce
  • Recognizing value across generations

Who Will Benefit:

  • Managers
  • Supervisors
  • Team leaders
  • HR professionals
  • Small business owners
  • Executives

Instructor Profile:

Mary Gormandy White, M.A., SPHR, SHRM-SCP is a founding partner of MTI Business Solutions/Mobile Technical Institute, Inc. As the firm's director of corporate training and consulting services, Ms. White teaches a variety of HR, Everything DiSC, management, leadership, communication and customer service corporate training classes, seminars and workshops throughout the U.S. She also provides expert human resource management consulting services to clients across the country in a variety of industries.

She holds graduate and undergraduate degrees in communication and has completed extensive post-graduate coursework in instructional design and development. She is also a certified Everything DiSC trainer. She is an active member of the Mobile Society of Human Resource Management, where she serves as publicity chair. She is also a member of the Junior League of Mobile. She shares her HR expertise in the popular HR Matters blog on

Topic Background:

For the first time in history, there are members of five distinct generations working side-by-side in the global workforce. This poses unique workplace challenges – as the different generations don’t always see ‘eye-to-eye’ – as well as terrific opportunities to maximize the innovation, productivity and effectiveness that can result from leveraging the power and benefits of generational diversity.

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