ComplianceOnline

From fact-finding to writing reports, this hands on 2 day seminar will cover the dos and don’ts of conducting workplace investigations so you can gain the confidence to be a competent and effective investigator.

  • The first day includes learning combined with crucial exercises.
  • The second day is a Mock Investigation where unlike in the real world, you can learn in an environment where mistakes don’t have consequences.

Employers conduct investigations for a variety of reasons; employee complaints, background checks, allegations of misconduct, losses of various types. The shared primary purpose of these investigations is the same - to find out the facts of a situation to determine a course of action to take - or not to take.

An investigator also needs to know how to write a good case report. Because just as a good investigation defends the actions an employer took or not, the report supports the Company that decision-making (or not.)

If you are looking for answer of these questions, you would certainly benefit by attending this seminar:

  • How do you begin an investigation?
  • Then, how do you begin the interview?
  • What questions do you ask?
Seminar Fee Includes:
AM-PM Tea/Coffee
Seminar Material
USB with seminar presentation
Hard copy of presentation
Attendance Certificate
$100 Gift Cert for next seminar
  • How do you know when you have all the accurate facts?
  • What do you tell (or not) to a witness?
  • How do you determine that all witnesses have been forthcoming?
  • Alternatively, have not purposefully been given misrepresentations of the facts?
  • If you are talking to someone to find out what they know, that you do not - how would you know what information if any that a witness distorted, left out or used to misinform purposefully?
  • How is an investigator to know the difference between someone’s inaccurate recollections vs. purposeful misrepresentation?
  • How do you end an investigation?
  • What do you tell (or not tell) employees?
  • How do you know what to write in the report or keep the files?

From fact-finding to writing reports, at the end of this seminar you will be a much more competent, effective, and confident investigator, able to handle company problems and limit your company’s legal liability.

Who will Benefit:

  • HR professional
  • HR Generalist
  • Employee Relations Persons
  • Manager
  • Supervisor
  • Small Business Owners

Topic Background:

Knowing how to conduct an internal investigation in regards to a complaint, an accident, or upon receipt of reports of misconduct or even in regards to a performance situation, is one of the most critical skills every manager and certainly, every HR professional needs in today’s workplace.

Because any company that has employees is guaranteed that one day there, will be a reported complaint or discovered problem(s). Because where there are people, there will be problems. Where there are problems, good investigatory and fact-finding skills are crucial. Because with people being people, every situation will be different.

When an employer receives an allegation of workplace harassment, discrimination, or other misconduct, conducting an internal investigation is often a legal responsibility to limit liability. However, whether the investigation defends the company and limits their legal liability or blows up into an incredible, embarrassing mess (that incurs great liability) may depend largely upon HOW the investigation is conducted. The quality of the investigation conducted depends largely on the training the investigator received (or not.)

In these investigations, employers often depend heavily upon employee’s recollections. Most employees will do their best to be forthcoming, and recount truthful and factual information to the best of their abilities. In the beloved children’s book, Charlotte’s Web, deceptive action from the spider Charlotte resulted in a happy ending. In the real world workplace, deception, omission and interference often have the unhappy result of someone being reprimanded or retaliated against for conduct they didn’t do or in which they didn’t participate. For others who should have been held accountable but were not, the conduct often continues on, in some ways rewarding them and encouraging a repeat of the conduct.

Sir Walter Scott stated, “Oh what a tangled web we weave, when first we practice to deceive.” In an investigation, it can difficult to determine what are the truthful facts when information is purposefully withheld (omissions), false information is purposefully inferred (deception) or when false information is purposefully provided (falsehoods). Such tactics interfere with an investigation.

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

There will be a 15 minute morning break, 1 hour lunch break, and 15 minute afternoon break on each training day.

Day 01(7:30 AM - 4:30 PM)
  • 7:30 – 8:00 Registration
  • 8:00 – 9:00 First Module- Laying The Foundation:
    • Root Causes Of Investigations
    • Untangling Problems – Determining If A Manager Resolves A Problem Vs Reporting To HR
    • Education and Reporting – Adding To Your Existing Training So Investigations And Problem Solving Are Smoother
    • Mediating Employee Relations Problems That Are Not Investigations
  • 9:00 – 9:30 Exercise – Resolve vs Report?
  • 9:30 - 10:45 Second Module – Overview of How Federal Laws Impact Investigations
    • Harassment and Discrimination
    • Safety
    • Disability
    • Retaliation
    • Wage and Hour
    • National Labor Relations Act
    • Union Workplaces
  • Exercise – Social Media Discussion - What to Do and What Not To Do

  • 10:45 – 11:00 Break
  • 11:00 – 12:00 Third Module – Processes and Practices
    • 10 Step Strategic Process For Investigations
    • Types Of Evidence And Evidence Handling
    • Reviewing Documentation
    • Documentation Do’s and Don’ts
    • How To Take Good Notes
    • Constructing Solid, Factual Questions
  • 12:00 – 1:00 Lunch
  • 1:00 – 1:30 After Lunch Group Activity – Joe Falls Off a Ladder. What To Do and How To Investigate.
  • 1:30 – 2:30 Fourth Module – Interviewing Witnesses
    • Staging An Interview
    • Starting An Interview
    • How to Get People to Talk to You
    • Body Language
    • Disgruntled, Reluctant, Untruthful and Hostile Witnesses
    • Ending An Interview
    • Second Interviews
  • 2:30 – 2:45 Exercise – Interviewing a Reluctant Witness
  • 2:45 – 3:00 Break
  • 3:00 – 3:30 Fifth Module - Report Writing
    • Before You Start Writing – Reviewing Your Investigation
    • Elements of a Good Report
    • What Goes Where? What to Use and What To Leave Out of Your Report
    • Formatting a Professional Report
  • 3:30 – 4:00 Sixth Module - Closing The Investigation
    • The 4 Findings
      • Determining What Is A Malicious Complaint and Just As Important– What Is Not
    • Need to Know vs Want To Know
    • Investigation Communications to Appropriate Parties
    • Following Up – Closing The Loop
      • Monitoring For Retaliation. Not If It Happens But When and Where.
  • 4:00 – 4:30 Exercise – Conducting a Complainant’s Closure Meeting and Class Wrap Up
Day 02(8:30 AM - 4:30 PM)
  • Mock Investigation – When Sally Met Harold
  • 8:30 Class Begins
    • Taking The Complaint
      • Asking Follow-up Questions
    • Determining The Situation and Allegations
      • Dividing The Initial Elements of The Complaint
      • Determine if Intermediate Action is Required
    • Reviewing Initial Evidence
  • Break
    • Getting Ready To Interview
    • Determining Witnesses
    • Constructing Questions
  • Lunch
    • Interviewing Witnesses
    • Interviewing the Accused
    • Determining if Second Interviews Are Needed
  • Break
    • Review The Evidence
    • Determination Of Credibility
      • Defending Your Credibility Decisions
      • Your Finding(s)
    • Writing The Report
      • What Goes In and What’s Left Out
      • Class Wrap Up
Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure
Teri Morning

Teri Morning, MBA, MS, SHRM-CSP, SPHR-CA
Principal at HindsightHR

Teri Morning, MBA, MS, SHRM-CSP, SPHR-CA is the President of her own HR Consulting firm and a new company Hindsight – Employee Relations and Investigation Management software. She has over 15 years human resource, safety and training experience in a variety of professional fields, including retail, distribution, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures. She has consulted with employers on their problems and trained managers and employees for over 10 years, meeting and working with employees from all types of businesses, her favorite state being CA. In addition to a MBA, Teri has a Master’s degree in Human Resource Development with a specialization in Conflict Management. She was certified by the State of Indiana in mediation skills, is qualified as a Myers-Briggs practitioner, and is a member of SHRM, holding the dual certification of a SHRM Senior Professional in Human Resources (SHRM-CSP) and as a HRCI Certified, Senior Professional in Human Resources – California (SPHR-CA). Teri recently finished certifications in Project Management and IT Management.

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

Register Now

Online using Credit card

$899.00

Seminar One Registration

April 6-7, 2017, San Diego, CA
(Registrations till December 20, 2016 - $899)
(Registrations till January 25, 2017 - $999)
(Registrations till February 28, 2017 - $1099)
(Registrations till March 30, 2017 - $1199)
(Registrations after March 30, 2017 - $1299)

$1,599.00

Seminar One Registration (With 2 Nights Stay)

April 6-7, 2017, San Diego, CA

$4,099.00
$5,394.00 (24%)*

Save $1,295.00

Special Group Discount Register for Six attendees

April 6-7, 2017, San Diego, CA
*Hurry! This option is limited and based on availability.
Great Saving with Group Ticket!!! Only 3 left




The registration fee includes: the workshop, all related course materials and tea/coffee on both the days.


For discounts on multiple registrations, contact customer care at +1-888-717-2436.

Other Registration Option

By order form / PO#

Payment Mode

By Check -
Pay your check to (payee name) “MetricStream Inc” our parent company and Mail the check to:

ComplianceOnline (MetricStream, Inc),
2479 East Bayshore Road Suite 200
Palo Alto, CA 94303
USA

By Wire -

Register / Pay by Wire Transfer

Please contact us to get details of wire transfer option.

Terms & Conditions to Register for the Seminar/Conference/Event

Your registration for the seminar is subject to following terms and conditions. If you need any clarification before registering for this seminar please call us @ +1-888-717-2436 or email us @ customercare@complianceonline.com

Payment:
Payment is required 2 days before the date of the conference. We accept American Express, Visa and MasterCard. Make checks payable to MetricStream Inc. (our parent company).

Cancellations and substitutions:
Written cancellations through fax or email (from the person who has registered for this conference) received at least 10 calendar days prior to the start date of the event will receive a refund — less a $200 administration fee. No cancellations will be accepted — nor refunds issued — within 10 calendar days before the start date of the event.

On request by email or fax (before the seminar) a credit for the amount paid minus administration fees ($200) will be transferred to any future ComplianceOnline event and a credit note will be issued.

Substitutions may be made at any time. No-shows will be charged the full amount.

We discourage onsite registrations, however if you wish to register onsite, payment to happen through credit card immediately or check to be submitted onsite. Conference material will be given on the spot if it is available after distributing to other attendees. In case it is not available, we will send the material after the conference is over.

In the event ComplianceOnline cancels the seminar, ComplianceOnline is not responsible for any airfare, hotel, other costs or losses incurred by registrants. Some topics and speakers may be subject to change without notice.

Attendance confirmation and documents to carry to the seminar venue:
After we receive the payment from the registered attendee, an electronic event pass will be sent to the email address associated with the registrant 5 working days before the seminar date. Please bring the pass to the venue of the event.

Conference photograph / video:
By registering and attending ComplianceOnline conference, you agree to have your photographs or videos taken at the conference venue and you do not have any objections to ComplianceOnline using these photos and videos for marketing, archiving or any other conference related activities. You agree to release ComplianceOnline from any kind of claims arising out of copyright or privacy violations.

Location

San Diego, CA
(Venue to be announced shortly)

April 6-7, 2017

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure
Media Partners
Platinum Partner
  • Logo on name cards
  • Logo placement on the podium
  • Logo on the lanyards for all speakers
  • Exclusive stall at the entrance
  • A full page brochure advert
  • Moving banner ad on the website
Gold Partner
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  • Exclusive stall at the entrance
  • A quarter page brochure advert
  • Moving banner ad on the website
Silver Partner
  • Logo on name cards
  • Logo placement on the podium
  • Logo on the lanyards for all speakers
  • Exclusive stall at the entrance
  • A full page brochure advert
  • Moving banner ad on the website
Bronze Partner
  • Logo on promotional email campaign
  • Logo on name cards
  • A half page brochure advert
  • Exclusive stall at the entrance
  • A quarter page brochure advert

If you wish to partner with us for this event please contact us: partner@complianceonline.com or call us: +1-888-717-2436.

Sponsors
Platinum Partner
  • Logo on name cards
  • Logo placement on the podium
  • Logo on the lanyards for all speakers
  • Exclusive stall at the entrance
  • A full page brochure advert
Gold Partner
  • Logo on promotional email campaign
  • Logo on name cards
  • A half page brochure advert
  • Exclusive stall at the entrance
  • A quarter page brochure advert
  • Moving banner ad on the website
Silver Partner
  • Logo on name cards
  • Logo placement on the podium
  • Logo on the lanyards for all speakers
  • Exclusive stall at the entrance
  • A full page brochure advert
  • Moving banner ad on the website
Bronze Partner
  • Logo on promotional email campaign
  • Logo on name cards
  • A half page brochure advert
  • Exclusive stall at the entrance
  • A quarter page brochure advert
  • Moving banner ad on the website

If you wish to sponsor this event please contact Cruise Webster: cwebster@complianceonline.com or call us: (207) 576-4173

Register by phone or need assistance? Call +1-888-717-2436 Register Now Download Brochure

Local Attractions of San Diego, CA

San Diego Cabrillo National Monument

San Diego Cabrillo National Monument

Board a luxurious Think Escape party bus or limo and be whisked away to San Francisco's hottest nightclubs where VIP treatment brings all party bus guests to the front of the line. Board a luxurious Think Escape party bus or limo and be whisked away to San Francisco's hottest nightclubs where VIP treatment brings all party bus guests to the front of the line. Board a luxurious Think Escape party bus or limo and be whisked away to San Francisco's hottest nightclubs where VIP treatment brings all party bus guests to the front of the line.

Sea Creatures at Birch Aquarium

Sea Creatures at Birch Aquarium

Birch Aquarium is north of San Diego in La Jolla. It's not as big as some of the other aquariums in California or as flashy as the big sea-themed park down the road, but instead just right, filled with interesting exhibits and home to leafy sea dragons like the one above, creatures so improbably they look more like something from a children's book than from the ocean.

Legoland

Legoland

Legoland theme park takes its inspiration from Lego toys, those cute little bricks that snap together to build all kinds of fun things. It's one of several Legolands worldwide.

San Diego Zoo Safari Park

San Diego Zoo Safari Park

The San Diego Zoo's sister park offers a different kind of animal experience. Its name (Safari Park) is the clue and it indeed offers a more safari-like experience. Lots of large animals live in the same big, open areas here - predators kept away from prey, but otherwise much as they would in their natural habitat.

Coronado Island

Coronado Island

Coronado isn't really an island but a peninsula - a fact that doesn't get in the way of the name most people use for it. Whatever you call it, it's on a slender strip of land between the San Diego Bay and the Pacific Ocean, barely a few blocks wide. What it lacks in size it makes up for in fun, with a beach that's been named among the best in the country, a classic hotel and a compact, lively little downtown. Coronado's laid-back temperament makes a nice break from the busier parts of San Diego across the water.

Balboa Park

Balboa Park

Originally built for temporary use during the 1915-16 Panama-California Exposition in San Diego, Balboa Park boasts buildings beautiful enough to be considered attractions in themselves, especially if you're a photographer. They're surrounded by trees, lawns and fountains, but that's only the beginning.

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