Course "Essential Skills Crash Course for the HR Professional" has been pre-approved by HRCI as eligible for 21 credits towards a participant's recertification upon full completion.

"The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program".

We will begin with understanding how to leverage your power, influence, and persuasion. We define power as the potential to allocate resources and to make and enforce decisions. For you, the HR professional, it means understanding how to obtain power and use it wisely. Strategically, understanding your power, influence and persuasion capabilities could mean the difference between supporting or leading strategy within your organization.

Strategy creation is about doing the right things and is a primary concern of senior executives and business owners. Implementation is about doing things right, a very different set of activities. While much is written about strategy, much less has been written about implementation of strategy. We hope to correct that problem in the strategy segment of the essential skills crash course.

Negotiation is the means by which one creates synergies and resolves differences. Whether a negotiation involves a labor contract dispute, the terms of a contract, a complex alliance, or an informal discussion, the parties involved generally seek mutually beneficial outcomes through dialogue.

Negotiation is an ever-present feature of the workplace, when HR professionals strengthen their knowledge of their company’s business with an eye toward strengthening their role in strategic planning, they are negotiating. In this segment, you will receive a wealth of practical tips and examples to help you begin applying your negotiation skills immediately in the workplace.

Seminar Fee Includes:
AM-PM Tea/Coffee
Seminar Material
USB with seminar presentation
Hard copy of presentation
Attendance Certificate
$100 Gift Cert for next seminar

Pick any industry, and chances are that it looks very different now than it did a decade ago. Without a doubt, companies within any industry have experienced their own unique upheavals unleashing the dynamic trend towards transformation. With such transformative times, change has become a constant.

Although it’s impossible to anticipate the when, what, and where of change, the fact that the business landscape will keep shifting is something HR professionals can count on – and should plan for. As an HR professional, managing change is another vital skill that, when used appropriately, greatly enhances your role in leading and facilitating change – as well as building a capacity for ongoing change within your organization. It starts with understanding how to spot change on the horizon.

Any change effort your organization undertakes heavily impacts corporate communication. At the same time, there are multiple opportunities each and every day for employee trust to be eroded. HR professionals have an opportunity, and a responsibility, to take a more active and strategic role in corporate communication to help ensure that the messages received internally by employees are consistent and aligned with the messages received by those same employees externally. Whether HR is formally a part of the corporate communication structure or not, there are opportunities to better coordinate and align their efforts with those of other communications professionals within the organization.

Today’s corporate environment, more than ever, lends itself to project management as an important tool for the HR professional. Particularly for big projects, unique ones, and projects that require many skills and players. Thanks to rapid change and the pressures of intense competition, more and more organizational work has become project work. Changes in technology and in customer preferences have made work less routine and less repeatable – presenting new challenges for the department geared to daily routines. As HR professionals have played an increasingly central role in generating strategic value for their organizations, their project management skills have likewise grown more essential than ever. In this segment, we review what it takes to deliver vital services on time, within budget, and in line with quality standards.

Finally, we’ll end the three days with another increasingly important skill – developing familiarity with financial concepts. This segment will not make you a financial expert, nor will it qualify you to become a financial guru. But it will explain what you need to know to be an intelligent consumer of financial information. And it will help you use financial concepts to make the wisest decisions for the HR function within the organization.

Areas Covered:

  1. Building credibility as an HR Professional… power, influence, and persuasion
  2. How to develop the vital skill of strategy
  3. The art of Negotiation
  4. Managing change and transition
  5. Corporate communications & public relations
  6. Project management based HR services
  7. The basics of Finance and budgeting

Who will Benefit:

  • HR Representatives,
  • HR Generalists,
  • HR Assistants,
  • Business Owners
  • Managers,
  • Consultants,
  • Managers,
  • Supervisors,
  • Self-taught project managers seeking enrichment training and new skills
  • Project teams having trouble juggling their tasks and responsibilities

Topic Background:

As an HR professional, you may sometimes find yourself in situations where you have management or leadership responsibility but no corresponding formal authority. For example, perhaps you head up a cross-functional team tasked with developing a new performance management system, and some or all of the team’s members don’t report to you. Or maybe you participate along with your CEO and other executives in the company’s strategic planning process. In these and similar cases, issuing direct orders is not feasible. Nevertheless, you must lead.

Leadership, of course, has never been a matter of formal authority. Leaders become effective when the people around them acknowledge them as a leader because of their personal qualities: their attributes, attitudes, and behaviors. There is no single best way to lead when you’re not the boss. Different situations call for different types of leaders. In this packed 3-day seminar, we will go through those essential skills that are guaranteed to position you as a leader within your organization.

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Day 01(8:00 AM - 4:30 PM)
  • AGENDA Day 1 – Vital Professional Skills
  • 8:00 – 8.30 AM: Meet and Greet
  • 8:30 – 9:00: Introductions
  • 9:00-10:30: Essential Skill #1: Power, influence, and persuasion
    • Building credibility as an HR Professional
    • Power sources
    • Tactics of influence
    • Wining hearts and minds through persuasion
    • The knockout presentation
    • The ethics of power, influence, and persuasion
    • Becoming an HR Star
  • 10:30-12:00: Essential Skill #2: Strategy, why strategic HR is vital
    • Looking outside for opportunities and threats
    • Looking inside for strengths and weaknesses
    • Types of strategy
    • The mechanisms of success
    • From strategy to implementation
    • Aligning HR strategy with organizational objectives
    • The architecture of implementation
    • How to stay on course
    • The people side of implementation
    • Implementing human capital initiatives
    • Strategy as a work in progress
    • Developing and leveraging your strategic mindset
  • 12.00-1.00: Lunch
  • 1:00-4:00: Essential Skill #3: Negotiation
    • Negotiation and the HR Professional
    • Types of negotiation
    • Four key concepts
    • Negotiation strategies
    • Frequently asked tactical questions
    • Manipulative negotiation ploys
    • Barriers to agreement
    • Mental errors
    • Negotiations with key stakeholder groups
    • Making negotiation a core capability
  • 4:00-4:30: Daily Wrap up discussion, professional development
Day 02(8:00 AM - 4:30 PM)
  • AGENDA Day 2 – Vital Management Skills
  • 8:00 – 8.30 AM: Meet and Greet
  • 8:30 – 11:30: Essential Skill #4: Project management
    • Project management as a process
    • Pulling together a winning team
    • A written charter
    • The Scope document as a framework for action
    • Work breakdown structures
    • Scheduling
    • Adjustments and tradeoffs
    • Managing risk
    • Project adaptation
    • Managing and controlling the work
    • Closing down the project
  • 11:30-12:30: Lunch
  • 12:30-3:30: Essential Skill #5: Finance and budgeting
    • Finance and the HR professional
    • Financial statements
    • From financial measurements to a balanced scorecard
    • Important accounting concepts
    • Financing operations and growth
    • Budgeting
    • Practical tools for management decisions
    • Measuring and reporting human capital
    • Business valuation concepts
  • 3:30-4:30: Daily wrap up discussion, management skills
Day 03(8:00 AM - 4:30 PM)
  • AGENDA Day 3 – Vital Organizational Programs
  • 8:00 – 8.30 AM: Meet and Greet
  • 8:30 – 11:30: Essential Skill #6: Managing change and transition
    • The ever changing workplace
    • Dimensions of change
    • Assessing the organization for change readiness
    • Eight steps to change
    • Implementing a change plan
    • Helping employees adapt to change
    • Toward continuous change
    • Common change-management challenges
    • HR as a change agent
  • 11:30-12:30: Lunch
  • 12:30-3:30: Essential Skill #7: Corporate communications & public relations
    • Communication fundamentals
    • Developing an integrated corporate communication strategy
    • Communication research, measurement, and evaluation
    • Communicating with varied audiences
    • Issues management and crisis communication
    • Developing and implementing communication plans
    • Selecting the right communication tools
    • Tips for handling challenging HR communications
  • 3:30-4:30: Daily wrap up discussion, organizational readiness Seminar wrap up discussion, moving forward
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Cathleen M. Hampton

Cathleen M. Hampton
Human Resource Compliance & Risk Management Consultant

Cathleen Hampton is a seasoned Human Resources Expert with more than 25 years of experience helping companies in the areas of risk mitigation and compliance management, work force planning, and human capital strategy. She has a unique ability to analyze operations for risk and help maneuver cultural practices and compliance enhancements that increase positive organizational outcomes, maintain employment law compliance, avoid workplace litigation, reduce costs, and increase revenue.

She is a well-known speaker noted for presenting best-in-practice solutions focused on talent retention and operational strategies that outpaced major completion through strong and decisive business leadership. Cathleen is a sought after speaker in her industry and has presented Human Resource topics such as:

  • Project Management and Human Resources
  • Auditing best practices
  • Pay equity and total compensation strategies
  • Corporate communications and public relations
  • HR legal principles and compliance best practices
  • Managing change and transition
  • Power, influence, and persuasion
  • The art of negotiation
  • Affirmative Action compliance trends and tips
  • The art of the interview
  • Performance management

Cathleen is a results-oriented Human Resource Expert with a unique background in business management, spanning over 25 years. Her expertise includes: Employment laws, job analysis, compensation and market surveys, HR Audits, labor/employee relations, employee handbooks, hiring, workplace investigations, policies and procedures.

Ms. Hampton holds an MBA and a Bachelor in Business /Human Resources Management. She has taught human resource professionals at the undergraduate and graduate level as an adjunct professor covering such topics as:

  • Human Resource Management for the Professional
  • SOX and Human Resources
  • Legal Principles of HR
  • Ethics
  • Leadership Development
  • Change Management
  • Training and Development
  • PHR/SPHR certification preparation
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If you wish to sponsor this event please contact Cruise Webster: or call us: (207) 576-4173

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