Best Practices in Monitoring and Measurement Tools & Techniques to ensure that Your Organization's Processes are performing Up to Expectations

Instructor: Michael A Mathe
Product ID: 700268
Training Level: Intermediate

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-963-2556


Read Frequently Asked Questions

This Quality compliance training will present and identify ways that your (ISO 9001 8.2.3) process monitoring and measurement tools can Lead your organization to fast and efficient corrections when problems occur.

The purpose of this webinar will be to present and identify ways that your (ISO 9001 8.2.3) process monitoring and measurement tools can:

  • Lead your organization to fast and efficient corrections when problems occur
  • Provide a guideline for Top Management's approach to process monitoring and measurement
  • Identify corrective action opportunities within your system leading to greater reliability
  • Provide and identify improvement opportunities for your system's maintenance and ongoing health
  • Understand the value of data in helping all employees in making informed and accurate decisions
Areas Covered in the seminar:
  • Definition and overview of ISO 9001 monitoring requirements
  • Definition and overview of ISO 9001 measurement requirements
  • Definition of processes and "the process approach"
  • Explanation of where ISO 9001 requires monitoring and measurement
  • Developing your monitoring and measurement techniques while focusing on return for your investments
  • Tying your process monitoring and measurement activities to your CTQ’s (Critical to Quality Variables)
  • Pitfalls and problems associated with misapplication of process monitoring and measurement
  • Understanding how to use monitoring feedback to drive meaningful corrective actions
  • Now you know how to monitor and measure your processes – what’s next?
Who Will Benefit:
  • Top Management personnel
  • Management Review Team members
  • Quality Managers
  • ISO Management Representatives
  • ISO "Process Owners"
  • ISO Internal Auditors
  • Improvement Project Team Leaders

Instructor Profile
Michael A Mathe is the President and founder of Innovative Quality Services Company, Inc. located in Chardon, Ohio. IQS is a successful training and consulting firm working with organizations around the world in many diverse fields of endeavor including metal forming and metals manufacturing, plastics, electronics, paper products, distribution, aerospace, education and healthcare. Mike is a partner with many Ohio colleges and universities both in the classroom and in their specialized areas of customized training and consulting services.

In addition to the experiences that Mike has undertaken in the 10 years that he has lead and directed IQS, Mike has over 17 years of prior Operations, Manufacturing and Purchasing Management experience.Mike has earned a Bachelor of Arts degree in Economics from Cleveland State University and a MBA from Baldwin-Wallace College.

Previously, he was a Small Business Owner for 25 years. He has been on both sides of the table. He is passionate about improving Efficiencies, Profits, Process Performance, Internal Audits and Customer Satisfaction. He has a unique sense for synthesizing systems and determining Opportunities for Improvement.

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