ComplianceOnline

’Sorry Works! and the disclosure movement - how to avoid medical malpractice lawsuits with apology’

Instructor: Doug Wojcieszak
Product ID: 700413
Training Level: Intermediate

recorded version

$249.00
1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

$500.00
One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-963-2556

Email: customercare@complianceonline.com

Read Frequently Asked Questions

The Health care compliance training will provide valuable risk management tools to hospitals, medical practices, and insurers that wish to learn more about apology and disclosure programs.

Many hospitals, medical practices, and insurers are still using "deny and defend" practices and cover-ups after medical errors to limit lawsuits – when, in fact, this approach angers patients and families and actually increases the chances of litigation being pursued. Sorry Works! is a movement that is literally sweeping the healthcare and insurance worlds. By disclosing and apologizing after adverse medical events – the opposite of deny and defend – hospitals and insurers are lowering lawsuits and associated expenses. Sorry Works! Strengthens doctors-patient relationships, increases patient/family satisfaction, and reduces medical errors, especially repeat medical errors. Learn all about the apology and disclosure movement through this webinar.

Areas Covered in the seminar:
  • Explain how anger – not greed – fuels most medical malpractice lawsuits
  • Show how patients and families don’t expect perfection from healthcare providers, but they do they expect and demand honesty and candor, especially after errors
  • Demonstrate how Sorry Works! reduces patient/family anger after adverse medical events with a customer service focus
  • Describe how Sorry Works! is a program, not a policy
  • Explain how Sorry Works! saves money for institutions, and handle typical rebuttals
  • Discuss how to apologize to a patient/family after an error

Who Will Benefit:
The webinar will provide valuable risk management tools to hospitals, medical practices, and insurers that wish to learn more about apology and disclosure programs.
  • Hospital and insurance administrators
  • Risk Managers
  • Physicians and nurses
  • Claims Managers
  • Quality Managers
  • Attorneys

Instructor Profile

Doug Wojcieszak, is the founder and spokesperson for The Sorry Works! Coalition, the world’s leading advocacy organization for apology and disclosure after adverse medical events. Wojcieszak has spoken to thousands of medical, insurance, risk management, and legal professionals about the benefits of Sorry Works! following medical errors, and he writes the Sorry Works! Weekly e-newsletter, which is read by over 10,000 professionals worldwide.

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