ComplianceOnline

'Sorry Works: How to apologize to patients and families after medical mistakes'

Instructor: Doug Wojcieszak
Product ID: 700414

recorded version

$249.00
1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

$500.00
One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-963-2556

Email: customercare@complianceonline.com

Read Frequently Asked Questions

This program will review and discuss the basics of how to say

Description

The program will describe scenarios and provide step-by-step instructions for participants

Patients and families expect and demand honesty, candor, an apology (when appropriate), and upfront compensation (when necessary) after adverse medical events, yet most medical providers – especially physicians – have no idea how to apologize to patients and families. Doctors and nurses are not taught communication skills, especially how to communicate after errors. Subsequently, many physicians abandon their patients and their families after errors, which makes patients and families extremely angry and forces many to pursue litigation to receive answers and justice. This program will review and discuss the basics of how to say "sorry" to a patient/family after a medical error. The program will describe scenarios and provide step-by-step instructions for participants.

Areas Covered in the seminar:
  • How to initially communicate and apologize after an adverse medical event
  • Review the need to conduct an investigation after an adverse medical event
  • How to plan for a disclosure meeting with a patient/family
  • Having the right attitude in a disclosure meeting
  • What to say - including 'I'm sorry' - and not to say in a disclosure meeting
  • Discuss how to apologize to a patient/family after an error

Who Will Benefit:
The webinar will provide valuable risk management tools to hospitals, medical practices, and insurers that wish to learn more about apology and disclosure programs.
  • Hospital and insurance administrators
  • Risk Managers
  • Physicians and nurses
  • Claims Managers
  • Quality Managers
  • Attorneys

Instructor Profile

Doug Wojcieszak, is the founder and spokesperson for The Sorry Works! Coalition, the world’s leading advocacy organization for apology and disclosure after adverse medical events. Wojcieszak has spoken to thousands of medical, insurance, risk management, and legal professionals about the benefits of Sorry Works! following medical errors, and he writes the Sorry Works! Weekly e-newsletter, which is read by over 10,000 professionals worldwide.

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