Performance Metrics

Instructor: Susan Muhr Leister
Product ID: 704184
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-963-2556


Read Frequently Asked Questions

This training program will discuss how to effectively create performance metrics and goals for your department or project. It will also discuss the key components of a metric and when to use different types of performance metrics.

Why Should You Attend:

Many clients, internal and external, seek objective evidence of how systems/processes are functioning. Using a well-developed performance metrics system can answer those looming questions and remove the guessing games. In this session, the webinar instructor will focus on how to effectively create a performance metrics system that will focus on the critical work systems. The discussion will include a review of different types of performance metrics and when to consider using them.

The course will cover some of the potential pitfalls that people encounter with metrics and discuss how to avoid them from the start. Keep in mind there is no one size fits all metric to track every process.

Learning Objectives:

  • How to define a metric
  • How to establish a SMART metric
  • Review different types of metrics
  • Discuss benefits and challenges of metrics

Areas Covered in the Webinar:

  • Discuss how to effectively create performance metrics and goals for your department or project.
  • Discuss the key components of a metric.
  • Discuss when to use different types of performance metrics.
  • Discuss setting up a successful metrics program including some helpful tips to consider.

Who Will Benefit:

  • Project Managers
  • Quality Assurance/Quality Control Managers/Directors
  • Process Improvement Professionals
  • Auditors
  • Personnel responsible for metrics

Instructor Profile:

Dr. Susan Leister serves as the director of quality assurance at Technical Resources International Inc. with over 19 years of experience in the pharmaceutical and medical device industry. She is also adjunct faculty for both graduate and undergraduate studies at the University of Phoenix. In addition to a bachelor’s degree in biochemistry and molecular biology, she has an MBA, a doctorate in organizational management with a focus on leadership, and holds certifications from the American Society of Quality (ASQ) as a Certified Quality Auditor and a Six Sigma Black Belt.

Dr. Leister has broad experience in GCP, GLP, and cGMP. She serves the ASQ Section 509 Executive Committee as the industry and professional development committee chair; she also served as a judge for ASQ’s International Team Excellence Awards in 2013 and 2014, and has been serving for the past four years as a Maryland Performance Excellence Award Examiner.

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