Five Simple Steps to Improving your ISO 9001 Quality Management System

Instructor: Dr. Sandford Liebesman
Product ID: 700617
  • Duration: 60 Min

recorded version

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Training CD

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Read Frequently Asked Questions

This webinar will provide valuable improvements to all organizations that are compliant to ISO 9001:2000. The changes are easy to implement and are not costly to the organization.


ISO 9001:2000 describes a basic, effective generic management system.

As an auditor I believe in adding value to my clients by suggesting opportunities for improvement. From my experience, the most effective “value ads” to the basic ISO 9001 system are:

  • Continual Improvement: Clause 8.5.1 can be improved
  • Increased customer and supplier Communication
  • Expanding the Process approach
  • More effective product realization planning
  • Risk management using ISO 9001

My experience as an ISO 9001 auditor has shown that the five additions described above have paid dividends in improving quality, eliminating non-value added activities and reducing risk. Organizations compliant to ISO 9001:2000 should consider using them as a first step toward excellence.

Areas Covered in the seminar:

  • So you're registered to ISO 9001. Now What?
  • Adding the missing pieces to ISO 9001 continual improvement.
  • ISO 9001 doesn't measure effectiveness. Here's how.
  • Customer & Supplier Communication is missing. Add it!
  • Five key additions to the Process Approach.
  • Three key additions to Product Realization Planning.
  • Add Risk Management to quality management system planning.

Who Will Benefit:

This webinar will provide valuable improvements to all organizations that are compliant to ISO 9001:2000. The changes are easy to implement and are not costly to the organization. The following will benefit from attending the webinar:

  • Quality Engineers
  • QA managers and personnel
  • Information Technology managers and personnel
  • Consultants
  • Quality system auditors

Instructor Profile:

Dr. Sandford Liebesman, had over 35 years experience in quality at Bell Laboratories, Lucent Technologies, Bellcore (Telcordia) and KEMA Registered Quality. He is an ISO 9000 subject matter expert and is author of the books TL 9000, Release 3.0: A Guide to Measuring Excellence in Telecommunications, 2nd Edition and Using ISO 9000 to Improve Business Processes.

He currently is a quality management system consultant with Sandford Quality Consulting LLC and is leading the American Society for Quality (ASQ) SOX Team in support of compliance to the Sarbanes-Oxley Law (SOX). He has presented seminars and published articles on QMS/EMS support of SOX and led the team that developed the 2005 and 2006 ASQ Sarbanes-Oxley conferences. Dr. Liebesman has an engineering degree from the United States Naval Academy and MSEE and Ph.D. (Operations Research) degrees from New York University. He taught statistics, quality control, quality management and operations research at Rutgers University. He is Chair-Elect of the ASQ Electronics and Communications Division and was recently elected as a Fellow of ASQ.

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