Dynamic Team Building and Interpersonal Skills - Supportive Communication and Win - win conflict resolution

Instructor: Mitchell Langbert
Product ID: 701797
  • Duration: 60 Mins

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-963-2556


Read Frequently Asked Questions

This interpersonal skill development webinar will discuss how to communicate effectively to build dynamic teams, manage roles and resolve conflicts efficiently.

Why Should You Attend:

Teamwork and interpersonal skills are of crucial importance to success in business. Seventy-nine percent of the Fortune 1000 use autonomous teams and virtually every large organization utilize teams. But effective teamwork depends on interpersonal skills. As well, the value of teams depends on management of diverse viewpoints and conflict. This seminar will focus on development of key management skills relevant to team building. These include supportive communication, leadership and understanding of group processes.

Areas Covered in the Seminar:

  • How to minimize defensiveness and disconfirmation.
  • The eight techniques of supportive communication.
  • The four listening response devices.
  • How to resolve conflict without hard feeling.
  • The assets and liabilities of group problem solving.
  • Eliminating group think.
  • Group structure: norms, roles and factions.
  • The four stages of group problem solving: forming, storming, norming and performing.
  • Managing the four stages.
  • Visionary leadership.

Learning objectives:

Attendees will learn how to develop skills that will lead to career advancement and effective and efficient team management. Specific objectives include:

  • Supportive communication skills
  • Win-win conflict resolution skill
  • Understanding of how teams and groups evolve
  • Understanding of how to make teams function effectively

Who Will Benefit:

  • Human Resource Professionals
  • New Supervisors
  • Experienced Managers
  • Upwardly Mobile Professionals
  • Leaders
  • Senior HR Professionals
  • Supervisors and Managers
  • Business Owners
  • HR Professionals at all levels
  • HR Analysts
  • HR Mangers & Directors
  • Employee Relations Professionals
  • Line managers
  • Directors, Vice Presidents & Managers of Recruiting/Retention
  • Directors, Vice Presidents & Managers of Human Resources
  • Employment Managers/Specialists
  • HR Coordinators/Supervisor

Instructor Profile:

Mitchell Langbert, teaches management and managerial skills at Brooklyn College, a campus of the City University of New York, and for 14 years taught organizational behavior and conflict and negotiation in the Langone evening MBA program of New York University’s Stern School of Business. He has served as an expert witness on numerous human resource-related cases. As well, he provides team building and executive training to senior officers of the NYPD.

Professor Langbert’s fields of expertise include competencies required in human resource education, employee benefit plan management and business ethics. He has published numerous articles in such journals as Academy of Management Learning and Education Journal, Journal of Labor Research, Journal of Economic Issues, Human Resource Management Journal, Benefits Quarterly, and Journal of Business Ethics/International Journal of Value Based Management. Formerly, he worked in the human resource and labor relations departments of Johnson and Johnson and Inco Limited (now Vale) and on the ways and means committee staff of the New York State Assembly.

Professor Langbert earned his M.B.A. from UCLA and Ph.D. from Columbia University.

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