Teaching your Front-line How to Ask BSA Questions?

Instructor: Kimberly Suchora
Product ID: 703500
  • 28
  • February 2017
  • 12:00 PM PST | 03:00 PM EST
    Duration: 90 Min

Live Online Training
February 28, Tuesday 12:00 PM PST | 03:00 PM EST | Duration: 90 Min

One Dial-in One Attendee
Group-Max. 10 Attendees/Location
(For multiple locations contact Customer Care)

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section 48 hrs after completion of Live training

Training CD

One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days after completion of Live training

Customer Care

Fax: +1-650-963-2556


Read Frequently Asked Questions

This Bank Secrecy Act training will explain how to train your frontline staff to ask BSA questions. It will cover Currency Transaction Report (CTR), Monetary Instrument Log (MIL) and Suspicious Activity Report (SAR) scenarios and questions and much more.

Why Should You Attend:

Because the frontline of any financial institution is the first line of defense, it stands to reason that ill-trained frontline staff will, in essence, be the collapse of your institution. A strong and well educated frontline staff will help develop a strong back office BSA department for your financial institution. Often times, the frontline doesn’t know why they are asking the questions or what the point of BSA truly is.

This webinar will not only give them viable scenarios and how to respond but will also explain why they are asking the questions in the first place. Another valuable section of this webinar will be teaching the frontline when questions need to be asked. Most are familiar with when they should question CTR and MIL related transactions, but being able to look at a customer’s account history can also teach them how to ask for possible SAR situations.

Areas Covered in the Webinar:

  • Responsibility of the front line
  • Customer service vs bank preservation
  • Updating customer information
  • CTR scenarios and questions
  • MIL scenarios and questions
  • SAR scenarios and questions
  • Why should I care (a frontline perspective)
  • Building a stronger relationship between frontline and back office

Who Will Benefit:

  • District Bank/Credit Union/Financial Institution Managers
  • Branch Managers
  • Teller Supervisors
  • Compliance Managers
  • Front Line Staff
  • Risk Officers
  • Operational Managers

Instructor Profile:
Kimberly Suchora

Kimberly Suchora
Senior Internal Auditor, Hard Rock Rocksino Northfield Park

Kimberly Suchora’s proficiency is providing training solutions for MSB’s, Banks, Credit Unions and Financial Institutions operating in developing a knowledgeable and proficient team with a complete understanding of BSA/AML/CFT. She has extensive experience developing institute appropriate training programs and has provided her expertise in several institutions across the nation. Most of her work has been focused on beginner and intermediate training along with extensive teller, fraud and analyst experience focusing primarily on transaction monitoring, EDD, fraud detection and prevention and loss recovery.

She holds a BA from Youngstown State University, where she was Dean List awarded, and has worked in multiple facets of the financial institutional structure. She earned her CAMS certification in January 2014.

Prior experience includes various positions at a Florida based MSB as an FSA, AM, CM, BM, Corporate Trainer and Overnight Auditor along with being a Loss Prevention Specialist at a Florida based credit union and an Ohio based consulting company as an Analyst, Investigator and Training Consultant.

Topic Background:

We all know that the frontline is first line of defense when it comes to a strong BSA/AML program but for being the frontline they need to be just as well trained as the back office compliance department. Sadly, this is generally not the case. The frontline has one of the hardest jobs; they are to be customer service focused but also need to be a mouthpiece for a strong compliance department that is often times at odds. Even in the time of the Patriot ACT people still believe they have a right to their privacy and nothing is more personal than their hard earned money. While you, the financial institution, are not trying to violate their right to privacy, your customer needs to understand you are here to help them and not irritate them. The best way to equip frontline staff with the proper tools it to teach them how a BSA officer would talk to a customer.

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