ComplianceOnline

Workplace Investigations - Witnesses Interviews

Instructor: Teri Morning
Product ID: 703048
  • Duration: 60 Min

recorded version

$229.00
1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section

Training CD

$349.00
One CD is for usage in one location only.
(For multiple locations contact Customer Care)
CD and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-565-8542

Email: customercare@complianceonline.com

Read Frequently Asked Questions

This training will provide you the best practices on how to effectively interview witnesses while conducting workplace investigations. You will also learn how to avoid retaliatory behavior towards individuals involved in investigations or making complaints.

Course "Workplace Investigations - Witnesses Interviews" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion.
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program”.

Why Should You Attend:

Many employers struggle to gather information during witness interviews in investigations. Many employees for a variety of reasons are reluctant to be involved and can be less than forthcoming. Friends of employees and those accused of an offense are often downright angry and vengeful. In investigations, to meet its employer obligations, it's crucial that interviews are structured to capture and gather all available accurate information, notwithstanding employee emotions that are often running high.

This webinar will help investigators move through what often seems an investigatory maze. Some investigators, unable to gather information, turn to body language to make determinations of credibility. Not only can that approach be fraught with indefensible and challengeable findings, TV shows while entertaining, are not good training for interpreting body language. This webinar will cover ways to assess body language while combining with the facts as presented.

Investigations by their very nature tend to leave at the least some employee relations damage amongst employees. This webinar will explain you how to take steps to avoid retaliatory behavior towards individuals involved in investigations or making complaints. This training will also discuss steps an employer can take to minimize the inevitable gossip and side taking that disrupts business.

Areas Covered in the Webinar:

  • When are employees entitled to representation during an investigation?
  • How to prepare and what to do before an interview.
  • Organizing your interview so you can ask good questions.
  • Strategies for the reluctant witness.
  • The angry "hothead". Dangerous or something else?
  • What about tape-recording: Is it a good idea?
  • Body language: Can you tell if a witness is giving false or skewed testimony? Developing behavioral baselines.
  • Considering cultural diversity.
  • The note taker and their role.
  • Taking notes and pacing the interview.
  • Starting and ending your interview.
  • Educating all parties about retaliation.
  • What about witnesses that are not your employee? Tips for customer complaints and joint employment interviews.

Who will Benefit:

  • Anyone who has to do investigations, fact findings, or solve employee relations problems and disputes.
  • Plant Managers
  • Front Line Managers
  • HR Managers
  • Branch Managers
  • Those with Employee Relations positions
Instructor Profile:
Teri Morning

Teri Morning
President and Chief Everything Officer, Teri Morning Enterprises

Teri Morning, MBA, MS, SPHR, SPHR-CA, is the president of her own HR consulting firm and is a partner in a new investigatory software firm, HindsightHR. Ms. Morning has over 15 years’ of human resource and training experience in a variety of professional fields, including retail, distribution, finance, architectural, engineering, consulting, manufacturing (union), public sector and both profit and non-profit company structures.

She has consulted with employers on their problems and trained managers and employees for over 10 years, meeting and working with employees from all types of businesses. In addition to an MBA, she has a master's degree in human resource development with a specialization in conflict management. Ms. Morning was certified by the State of Indiana in mediation skills, is qualified as a Myers-Briggs practitioner, and is a member of SHRM, holding the dual certification of a SHRM Senior Professional in Human Resources (SHRM-CSP) and as a HRCI Certified, Senior Professional in Human Resources – California (SPHR-CA). She recently completed certifications in project management and IT management.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email customercare@complianceonline.com call +1-888-717-2436 (Toll Free).

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