How to Deal with Difficult People in Difficult Situations

Instructor: Barbara Khozam
Product ID: 706090
  • Duration: 90 Min
Don’t let unmanaged conflict affect your relationships, waste your time, and/or create stress. While conflicts, disagreements and emotions are normal, problems can occur when they go unmanaged. This webinar will help you take complex solutions and boil them down to simple, measurable actions.
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Why Should You Attend:

This webinar is about communicating with people during the most challenging times. It is about avoiding conflict and controlling your triggers when it counts the most. Don’t let unmanaged confrontations and conflicts affect your relationships. These types of conflict in the workplace waste time, create stress, and sometimes destroy morale. If you find you click with some people and not other or some people seem push your buttons (on purpose?) or if you yearn for the right thing to say at the right moment, this session is for you.

Areas Covered in the Webinar:

  • Which difficult people need to be confronted and which need to be ignored
  • How your personality and attitude affect the outcome of a disagreement
  • To recognize their own “triggers” and will learn fast and easy strategies to control them
  • Graceful “exit” lines to retain respect and credibility
  • How to turn a complaint into an opportunity
  • How to use non-verbal communication to build rapport in seconds
  • To say no – tactfully – without feeling guilty

Who Will Benefit:

  • Managers and Supervisors
  • Executives
  • Customer Service Professionals
  • Human Resources Professionals
  • Anyone who has read this far in the webinar description
Instructor Profile:
Barbara Khozam

Barbara Khozam
Founder, Barbara Khozam Speaking and Consulting

As the founder of Barbara Khozam Speaking and Consulting, Barbara is an internationally recognized speaker and trainer having delivered over 1700 presentations to 75,000 people in ten countries on Customer Service, Leadership, and Communication. Her audiences include employees of Xerox, Symantec, Verizon, and the FBI to name a few. Known for her “High Energy/High Impact” delivery, outrageous wit, and ability to tackle real issues posed by her audience, she has been the recipient of 27 awards for Sales Achievement & Outstanding Trainer Ratings.

Barbara is the author of How Organizations Deliver BAD Customer Service (And Strategies that Turn it Around) and the co-author of The Power of the Platform, and Executive Etiquette Power.

In 2014 Barbara was the 14th woman in the world to be honored by Toastmasters International with their elite Accredited Speaker designation for “outstanding platform professional speaking.” Only 81 have earned the award in 145 countries.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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