’Sorry Works! and the disclosure movement - how to avoid medical malpractice lawsuits with apology’

Instructor: Doug Wojcieszak
Product ID: 700413
Training Level: Intermediate

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: May-2007

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

The Health care compliance training will provide valuable risk management tools to hospitals, medical practices, and insurers that wish to learn more about apology and disclosure programs.

Many hospitals, medical practices, and insurers are still using "deny and defend" practices and cover-ups after medical errors to limit lawsuits – when, in fact, this approach angers patients and families and actually increases the chances of litigation being pursued. Sorry Works! is a movement that is literally sweeping the healthcare and insurance worlds. By disclosing and apologizing after adverse medical events – the opposite of deny and defend – hospitals and insurers are lowering lawsuits and associated expenses. Sorry Works! Strengthens doctors-patient relationships, increases patient/family satisfaction, and reduces medical errors, especially repeat medical errors. Learn all about the apology and disclosure movement through this webinar.

Areas Covered in the seminar:
  • Explain how anger – not greed – fuels most medical malpractice lawsuits
  • Show how patients and families don’t expect perfection from healthcare providers, but they do they expect and demand honesty and candor, especially after errors
  • Demonstrate how Sorry Works! reduces patient/family anger after adverse medical events with a customer service focus
  • Describe how Sorry Works! is a program, not a policy
  • Explain how Sorry Works! saves money for institutions, and handle typical rebuttals
  • Discuss how to apologize to a patient/family after an error

Who Will Benefit:
The webinar will provide valuable risk management tools to hospitals, medical practices, and insurers that wish to learn more about apology and disclosure programs.
  • Hospital and insurance administrators
  • Risk Managers
  • Physicians and nurses
  • Claims Managers
  • Quality Managers
  • Attorneys

Instructor Profile

Doug Wojcieszak, is the founder and spokesperson for The Sorry Works! Coalition, the world’s leading advocacy organization for apology and disclosure after adverse medical events. Wojcieszak has spoken to thousands of medical, insurance, risk management, and legal professionals about the benefits of Sorry Works! following medical errors, and he writes the Sorry Works! Weekly e-newsletter, which is read by over 10,000 professionals worldwide.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

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