Value Stream Mapping - the What, the Why and the How - Service Provider Industry and Office Applications

Instructor: Ron Crabtree
Product ID: 701249
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Apr-2016

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

This value stream mapping training will focus on Service Provider Industry and Office Applications through Information needed to support and drive the implementation of Lean and Operational Excellence using Value Stream Mapping.

An Executive Overview: Information you need to support and drive the implementation of Lean and Operational Excellence using Value Stream Mapping and Lean Six Sigma Metrics in Service Provider Industry and Office Applications.

Value Stream Mapping (VSM) includes many different techniques developed to help organizations visualize and measure what happens during the process of adding value in the form of products or services. For our purposes, “value” is intrinsically “what the customer is willing to pay (and wait) for,” the good or services being produced.

Properly developed Value Stream Maps:

  • Create a vision of the future by uncovering wastes and opportunities to produce flow, and making them visible to all.
  • Enable broad participation in shaping the future.
  • Reduce the risk of creating “islands of excellence” with Lean Six Sigma concepts without improving the total Value Stream’s capability, from your customers’ perspective.
  • Help to break down communication barriers.
  • Provide the basis for an implementation road map.

Areas Covered in the Webinar:

  • With a focus on Service Provider Industry and Office Applications you will learn:
    • History and Evolution of Value Stream Mapping and Lean Six Sigma Metrics.
    • Considerations in preparing for Value Stream Mapping at your company.
    • The Value Stream Mapping Process – a TEAM Effort.
    • Business Process Improvement Implementation Planning – Using Current/Future State Value Stream Maps as a guide.
    • Case Studies.

Who Will Benefit:

  • CEO
  • CFO
  • CIO
  • Chief Supply Chain Officer
  • Presidents
  • Operations and Supply Chain professionals
  • Lean Six Sigma champions
  • Materials management professionals
  • Those people with an interest in learning how to leverage Value Stream Mapping methodologies in their organizations’ quest to achieve dominance in their markets through the application of Lean Six Sigma practices and principles.
  • This compelling presentation gives executives and practitioners practical insights into this subject matter.

Instructor Profile:

Ron Crabtree, CPIM, CIRM, CSCP, MLSSBB is an internationally recognized expert and author in cutting-edge business process improvement methodologies. He has personally mentored thousands of people in hundreds of organizations on ‘getting it right’ in continuous improvement. He serves as adjunct faculty for the University of San Francisco in Supply Chain Management and for Villanova University developing and teaching Lean Six Sigma and other programs.

Mr. Crabtree has co-authored three books on Lean Six Sigma including a text for the Villanova University Lean Six Sigma program and the LSS (Lean Six Sigma) Primer – published by the Quality Council of Indiana. He also writes in multiple publications including the “Lean Culture” Department in APICS Magazine for APICS, The Association for Operations Management (; the global leader and premier source of the body of knowledge in operations management.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

Product Reviews Write review

Was a good talk. I benefited from the explanations of the topics in the presentation. (Ground Operations Quality Assurance Operations and Processing Staff United Space Alliance)
- Anonymous

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