Office Total Quality Management

Slide presentation on Office TQM (97 slides)

Provider: Superfactory
Shipping: Available for download - Link will be provided in My ComplianceOnline section

Price: $40.00
Product Details

  • The degree of excellence of a thing”(Webster's Dictionary).
  • “The totality of features and characteristics that satisfy needs” ( ASQC).
  • ASQ: Product characteristics & features that affect customer satisfaction.
  • User-Based: What consumer says it is.
  • Manufacturing-Based: Degree to which a product conforms to design specification.
  • Product-Based: Level of measurable product characteristic.

It also includes information on:

  • What is Quality?
  • Service Quality
  • Evolution of Quality
  • Total Quality Management
  • Employee Involvement
  • Cost of Quality
  • Quality Awards
  • The Quality Management System
    • Leadership
    • Strategic planning
    • Customer satisfaction
    • Performance management
    • Human resources
    • Supplier partnerships
    • Results.

Who will benefit:

  • Quality control managers
  • Employee empowerment.
  • Performance management
  • Human resources


Product Reviews

This product hasn't received any reviews yet. Be the first to review this product! Write review

Best Sellers
You Recently Viewed