ACH Exception Processing - Part 2: The Originator and ODFI Exception Processes and Responsibilities

Instructor: Donna K Olheiser
Product ID: 705353
  • Duration: 90 Min
Exception Processes isn’t just returns - each day in ACH operations, exception processes take place such as: Prenotes, Reinitiation, Reversals, Returns, Extended Returns and NOCs (Notification of Change). This is part 2 of a 3-part series on Exception Processes. Each of the three sessions will cover a different set of processes based on flow of transaction and participant involved. The three sessions will offer attendees a distinct overview of how each participant in the network have different obligations, warranties and responsibilities for each one of these processes. The trainer during each session will outline what you need to know to help ensure you’re in compliance with the NACHA Operating Rules.

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Jul-2017

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

"ACH Exception Processing - Part 2: The Originator and ODFI Exception Processes and Responsibilities" - This course is approved by NASBA (National Association of State Boards of Accountancy). Attendees of Live Webinar are eligible for 1.8 CPE credit up on full completion of the course.

Why Should You Attend:

For the ODFI/Originator, Prenotes are optional – but, if they do them, what are the responsibilities, obligations and warranties? It is vital to know the banking day delay has been reduced which adds more responsibility to both the Originator and ODFI for Prenote Entries. How does Same Day affect Prenotes? Responsibilities when the ODFI receives a COR entry (NOC), timeframes and who is ultimately responsible for that change being made is covered. In this session, you will receive details on:

  • The recent rule change that reduced the amount of time between a Prenote and a Live Entry
  • How the rule change on Prenotes affects the ODFI (and the RDFI) – with a calendar to make it clear – plus Same Day + Prenotes
  • Illustrate how Dishonored Returns can be transmitted by the ODFI and scenarios that describe in what circumstances
  • Define the ODFI responsibilities when they receive the COR (NOC) Entry
  • Identify the Originator responsibilities relating to a COR (NOC) Entry – it’s the Originator who needs to make the change
  • Provide details on NOCs and Single Entry ACH Entries
  • Describe the ODFI obligations when receiving a contested dishonored return

Areas Covered in the Webinar:

  • Obligations of the ODFI/Originator when initiating Prenote Entries
    • Includes how Prenotes are affected in Same Day environment
    • Plus details on rules compliance if the Prenote is returned
  • Roles and responsibilities of the RDFI when receiving Prenote Entries
  • ODFI responsibilities when receiving NOCs (COR Entries)
  • Minimum requirements for NOCs (COR Entry) to be provided by ODFI
  • Originator obligations when receiving information on a NOC
  • Single Entries and the Originator responding to the NOC for them
  • Who carries the warranty that NOC needs to be acted on and fixed?

Who Will Benefit:

  • Financial institution professionals (new/current operations staff)
  • Banking operations managers and staff
  • Compliance and risk professionals
  • Treasury management professionals
  • Aspiring and current AAPs (Accredited ACH Professionals)
  • Company/business owners (Originators)
  • Banking managers/supervisors
  • Audit and compliance personnel/risk managers
  • ACH operations staff
  • ACH auditors
  • Aspiring AAPs (Accredited ACH Professional) or AAPs looking for continuing education credits
Instructor Profile:
Donna K Olheiser

Donna K Olheiser
VP of Education, Dynamic Mastership

Donna K Olheiser has over 24 years of experience in the financial services industry which includes 9 years' experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing.

We are registered with and adhere to the Statement on Standards for Continuing Professional Education programs of the National Registry of CPE Sponsors. Our registration number is 109066. Please check with the governing body of your license and state for specific CPE requirements. Grievances may be forwarded to the company at 650 620 3961. Grievances may also be forwarded to the National Registry of CPE Sponsors-NASBA, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417, 615-880-4200,, e-mail

Follow us :
Expense Reporting Best Practices
Account Payable Best Practices

Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

Product Reviews

This product hasn't received any reviews yet. Be the first to review this product! Write review

Best Sellers
You Recently Viewed