Why Should You Attend:
This webinar will discuss the business aspects of the case management department, from reimbursement to potential penalties. It will review the role of the leader in identifying which data points to track and where to report them. It will also help the RN case manager and social work case manager in understanding their impact on outcomes and which outcomes they should focus on to assist the department in providing the most optimal results.
This webinar will focus on the transition of hospital case management departments from purely process oriented to outcome driven. The case management department has become one that is viewed as a strong collaborator in ensure payment by payers—federal, state and commercial.
A business plan is critical as a business dashboard is developed. The business dashboard sets the scene for strategies and enables the department to keep their eyes on the goal……on those outcomes!
As strategies are in place, it is important for the case management team to know their role in the business of their department and how they have impacted outcomes. Likewise, they need to know if they should continue their processes or “tweak” them for improvement.
Areas Covered in the Webinar:
Who Will Benefit:
Bev Cunningham, MS, RN, ACM is a founding partner of Case Management Concepts, LLC. She has a 25-year deep working knowledge of case management with specific expertise in denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process. Bev is also a certified case manager with the American Case Management Association. She has served as a Commissioner on the Commission for Case Management Certification and is a fellow with the Advisory Board. Bev is also the former Vice President of Resource Management at Medical City Dallas Hospital.
She has co-authored a book for hospital case managers—Core Skills for Hospital Case Managers and has written the utilization management chapter in the past two editions of CMSA’s book, Core Curriculum for Case management.
Case management began as a solution to decreasing length of stay. Early on “critical paths”, which later evolved into clinical paths, identified what should be provided to patients each day of their hospital stay—all based on the diagnosis or procedure. There were few regulations and hospital accounting systems were not capable of providing cost data that could be used for understanding resource utilization. Even quality data was not aggregated and tracked—and certainly not reported. The real reports were volumes. Volumes of patients, volumes of patient days, reimbursement by payers were all most of what were seen.
As time has marched on over the past thirty to forty years, hospital data systems are much more complex and able to track information that we all use to understand where we are with our outcomes. We look at outcomes for the hospital and outcomes for each department. Rules and regulations have evolved, and we track our compliance to those. Quality metrics are also tracked and analyzed. Case management leaders must now understand the business of their departments, understand what to collect, where to find the data and the report their outcomes.
RN case managers and social work case managers must understand their department outcome results and how they can impact improvement in those outcomes.
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Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).
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