Complying with the Fair Debt Collection Practices Act


Instructor: Miles Hutchinson
Product ID: 706804
Training Level: Basic & Intermediate

  • Duration: 90 Min
What are the rules regarding how you may contact a debtor? They are so complex and confusing! There are many issues involved, such as what questions you may and may not ask someone other than the debtor and restrictions on what you can leave in voicemail or send in an email, and the best ways to handle suspected deadbeats. What is the best practice for postings to open accounts when the debtor may file bankruptcy? Did you know that medical collections must be treated with more care than consumer collections? Learn the answers to all of these issues and your own questions when you attend this detailed presentation of the FDCPA.
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Why Should You Attend:

Join us and learn not only how to apply the rules of the FDCPA but how to quickly and effectively engage the debtor and a meaningful discussion and move them into a commitment to settle their debt, all without developing ulcers.

Areas Covered in the Webinar:

  • Starter Question: where does sound collection practice begin?
  • What are the best receivables management techniques?
  • Learn how to build a solid system of credit and collections, what it should include, and who should be involved
  • Gain a clear understanding of the importance of keeping all customer contact points involved until the debt is collected
  • Learn to more effectively communicate with your customers, management, sales, and your collection agency
  • Identify best practices for evaluating and extending credit
  • Know when to involve a collection agency
  • Learn the key elements of the Fair Debt Collection Practices Act and when it applies to your collection activities
  • Know when to consider using the courts
  • Identify key policies and procedures you should have to cover these issues

Who Will Benefit:

  • Compliance Officers
  • Compliance Managers
  • Credit Managers
  • Collections Managers and Staff
  • CFOs
  • Controllers
  • Accounting Managers
  • Accounts Receivable Managers
  • Auditors
  • Risk Managers
Instructor Profile:
Miles Hutchinson

Miles Hutchinson, CGMA
President, Sales Tax Advisors, Inc

Miles Hutchinson is a CGMA and experienced businessman with over 40 years experience. He has been an auditor with PriceWaterhouseCoopers and the Chief Financial Officer of a $1 billion real estate development company. Miles is a professional speaker and consultant who has presented over 2,200 seminars and training sessions on a myriad of business and financial topics, like financial analysis and modeling, accounting, strategic planning, and compliance with the Sarbanes-Oxley Act.

He is recognized as an expert in collection, payroll and sales & use tax as well as financial modeling & analysis, business strategy and communications. He is the author of several useful accounting and tax tools available at and His clients include, Abbott Labs, Bank of America, Boston Scientific, Citicorp, Corning, the FBI, the FDA, the Federal Reserve, GE, Pfizer, Siemens, US Marine Corps, and the US Army. Please visit his web sites to see how you can further benefit from his expertise.

Topic Background:

Dealing with deadbeats and slow payers takes a specialized set of skills based primarily on your understanding of the rules surrounding the collection process and an ability to think and speak on your feet. Most people would rather cut wood, stack hay on a hot day, finish flatwork concrete, or any number of back breaking, dirty jobs than deal with collection actions. We can help make this necessary and important job interesting and rewarding.

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