Not the Final Frontier: Developing Cultural Competence

Instructor: Jacquiline M Wagner
Product ID: 704740
  • Duration: 60 Min
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This training program will focus on the value of inviting different perspectives and world views into the workplace, to become culturally competent. It will also explore cultural competence development models and illustrate the U.S. Army’s approach to cultural competency as an example.

Course "Not the Final Frontier: Developing Cultural Competence" has been pre-approved by HRCI as eligible for 1 credits towards a participant's recertification upon full completion.
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program”.

Why Should You Attend:

Cultural competency is the understanding of diverse attitudes, beliefs, behaviors, practices and communication patterns, attributable to a variety of factors (race, ethnicity, religion, socio-economic status, historical or social context, physical or mental ability, age, gender, sexual orientation, or generational and acculturation status).

Cultural competence can have a significant impact on the success of an organization- whomever you happen to be interacting with- an employee, a co-worker, an independent contractor, a vendor, a customer, a pupil, a patient.

In this course, attendees will discover the value of inviting different perspectives and world views into the workplace, on the path to becoming culturally competent.

Areas Covered in the Webinar:

  • The U.S. Army’s approach to cultural competency
  • The various aspects of diversity
  • “Protected Categories” in California
  • The cultural competence continuum
  • Pendersen’s developmental model of cultural competence
  • The concept and aspects of emotional intelligence
  • A go-to behavioral checklist

Who Will Benefit:

  • HR Mangers
  • HR Personnel
  • Supervisors
  • Owners
  • Human Resources Staff and Executives
  • Payroll Staff and Executives
  • General Counsel
  • All California Employers
Instructor Profile:
Jacquiline M Wagner

Jacquiline M Wagner
President, JMW Seminars

Jacquiline M. Wagner, Esq., is the president of JMW Seminars, LLC - working to improve the performance of employees and supervisors. Ms. Wagner uniquely understands the needs of business owners and employers when it comes to educating employees. For almost twenty years, she has enjoyed the honor of training hundreds of employees and supervisors in an assortment of industries concerning all aspects of employment law.

Stemming from that experience, she has designed a wide array of engaging human resources, employment law, motivational, business acumen, professional development, continuing education and leadership courses and presentations.

In addition to spearheading JMW Seminars, LLC, Ms. Wagner is a principal human resources and continuing education trainer on behalf of the Office of General Counsel for the Los Angeles Unified School District, where she serves as Assistant General Counsel.

Topic Background:

In his law review article “The Case for Cultural Competency”, Jeffrey A. Dodge, Associate Dean of Students and Administration at the University of Idaho College of Law proffered that “In effect, cultural competence is a professional skill that allows individuals and institutions to effectively communicate, negotiate and advocate across different cultural experiences and differences, irrespective of whichever laundry list of attributes they may (or may not) possess.”

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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