Course "How to Deal With Difficult People" has been pre-approved by SHRM as eligible for 1.5 credits and HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program.
Why Should You Attend:
Let’s be honest here … you probably have people in your life ... that, if they would just go away! … your life would be easier?
Interacting with them is exhausting and frustrating - even thinking about interacting with them is discouraging and causes you to despair the situation will never get any better.
We all have those people in our lives. The reality is, having them out of your life is not practical - they may be your boss, staff, colleague, customer, vendor, friend, or family member.
You've probably thought to yourself - "what can I do?" You avoid them ... you spend inordinate amounts of time, cognitive and emotional energy, trying to figure out work-arounds and effective strategies, but none of it is working.
You want to just throw up your hands and say - "That's it, I’m done".
Again, not practical.
Here's some good news. There are practical solutions. This webinar is filled with tips, techniques, strategies and tools that will make your dealings with difficult people much easier. You will no longer have to say to yourself "I just don't know what to do", because you will have a toolbox full of responses that will be game changers.
You'll know where to direct your energy, instead of feeling frustrated and at a loss about what do to, you will feel empowered with very clear and effective responses.
You'll learn how to diagnose exactly what the person is doing and why it is so frustrating for you. You'll begin to see patterns that you hadn't seen before. Specific language to use in specific situations. What skills you can learn to get on equal footing. Create a plan with specific targeted timing that will get you the result you want.
Attend this webinar and take the first step in relieving the frustration and exasperation … and making your life a whole lot easier.
“The difficult people we encounter can be our greatest teachers.” - Eileen Anglin
Difficult people are found in every walk of life. They come in many forms.
Given that we can't avoid or eliminate them from our world, the next best solution is to learn how to effectively deal with them.
Learning how to recognize what they are doing, and why that’s creating so much difficulty for you, and those around you, is the first step.
From that recognition, you can create a plan for how to shift the impact they have on you and the environment. There are a host of specific tools, techniques, tactics and strategies that will work when you want to shift the relationship and outcome. Learning to use the right tool, technique, etc. in the right situation is key to creating positive change.
Areas Covered in the Webinar:
You will learn:
This webinar is for you if:
Who Will Benefit:
Supervisors, Managers, Leaders and All Staff of businesses. Government, and non-profits of all kinds.
Anyone who deals with people.
From all industries and sectorsInstructor Profile:
Since 1987 Michael has been consulting with businesses and organizations that understand the value of developing organizational culture and their people as a foundation for continual improvement, staff recruitment/retention, and enhancing organizational capacity. From large multi-national to entrepreneurial organizations, government and NGO’s, and across the spectrum of executive, senior managers, supervisors and staff.
Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).
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