Practical Application of ISO 9001:2015 in Hospitals (Healthcare)


Instructor: William Levinson
Product ID: 705531

  • Duration: 60 Min
Learn how to apply ISO 9001:2015, to health care and deliver enormous bottom line results in terms of patient outcomes as well as lower costs for patients and higher compensation for health care professionals.
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Why Should You Attend:

This webinar training will discuss the practical application of the current version of ISO 9001:2015 to health care systems to remove these deficiencies in highly complex health care systems and therefore the underlying causes of most "medical errors."

Health care now involves multiple processes with inputs, outputs, and interfaces with external services (such as laboratories and diagnostic centers). Handoffs between processes are particularly susceptible to quality risks, and ISO 9001 focuses attention on these handoffs as well as the processes.

You will learn how to implement industrial error-proofing (poka-yoke) techniques to eliminate patient care mistakes, the hiyari hatto technique to report near-mistakes and more. Attendees will learn how Advanced Quality Planning (AQP) methods also can be used to plan quality and safety into health care processes.

Areas Covered in the Webinar:

  • Identify and measure gaps in current system in terms of avoidably poor patient outcomes, and also the cost of poor quality
  • Understand complexity of interdependent and interacting health care processes, as opposed to human error
  • ISO 9001-compliant systems: error-proofing safety devices and engineering controls, Computer Physician Order Entry (CPOE) systems, traceability for labs and test results, etc.
  • CAPA for healthcare
  • Advanced quality planning (AQP) techniques such as failure mode effects analysis (FMEA) and control plans
  • Lean manufacturing principles that can be used in hospitals.

Who Will Benefit:

  • Health care professionals and executives
  • Quality management professionals
Instructor Profile:
William Levinson

William Levinson
Principal Consultant, Levinson Productivity Systems

William A. Levinson, P.E., is the principal of Levinson Productivity Systems, P.C. He is an ASQ Fellow, Certified Quality Engineer, Quality Auditor, Quality Manager, Reliability Engineer, and Six Sigma Black Belt. He is also the author of several books on quality, productivity, and management.

Topic Background:

ISO 9001, "Quality Management Systems: Requirements" is as applicable to health care as it is to manufacturing, and it can deliver enormous bottom line results in terms of patient outcomes as well as lower costs for patients and higher compensation for health care professionals.

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