Why Should You Attend:
Service Level Agreements (SLAs) have become a mainstay for businesses today and therefore need to be precisely crafted. In this session, Preparation Guidelines for Service Level Agreements, you will be given insight to sound principles and guidelines for formulating Service Level Agreements for either internal service functions or external (outside) service providers.
In years past, SLAs were developed to outline service expectations for processes within technical areas such as IT and utility services with external (outside) service providers. For the most part, SLAs have been effective in accomplishing their objectives; however, in today’s technological environment, SLAs should be designed precisely to address the overall service expectation that is to be met.
Areas Covered in the Webinar:
Who Will Benefit:
Barbara Gai is employed with Louisiana Workers' Compensation Corporation (LWCC) headquartered in Baton Rouge, Louisiana as a Senior Internal Audit Consultant and has many years of experience in auditing, information technology audit, fraud investigations and accounting with companies in the financial services and healthcare industries. Ms. Gai holds three professional designations: Certified Internal Auditor (CIA), Certified Information Systems Auditor (CISA) and Certified Fraud Examiner (CFE). She serves as an Officer for the Baton Rouge Chapter of Association of Certified Fraud Examiners and previously served as an Officer for the Baton Rouge Chapter of the Institute of Internal Auditors.
Ms. Gai possesses a Master’s Degree in Business Administration from Columbus State University, Columbus, Georgia and a Bachelor’s degree in Accounting from Loyola University, New Orleans, Louisiana.
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