ComplianceOnline

The EEOC requires that employers receiving a complaint, or otherwise learning of alleged harassment in the workplace, “investigate promptly and thoroughly…take immediate and appropriate corrective action by doing whatever is necessary to end the harassment, make the victim whole by restoring lost employment benefits or opportunities, and prevent the misconduct from recurring”. That’s a tall order to ensure a just and fair handling of a harassment complaint - an essential order that all organizations are required to follow. The investigation process is, perhaps, the most critical element in dealing with harassment. In cases that have gone to court it is often due to inadequate or absent investigations of complaints.

While there is no such legal requirement for instances of bullying (in which the definition varies widely), it is at the organization’s peril to not investigate bullying complaints. Employees and their attorneys are using various tort laws to bring action against their employer. Additionally, it is possible that an incident of “bullying” may be motivated by the target’s protected class and constitutes illegal discrimination or harassment.

The courts have opined that organizations must prevent and intervene on harassment complaints. The employer is required to demonstrate what it has done to prevent harassment. Not only is conducting an investigation a prevention and intervention tactic, but the HR professional tasked with conducting an investigation should be trained in how to do so—this also demonstrates prevention.

Seminar Fee Includes:
Lunch
AM-PM Tea/Coffee
Seminar Material
USB with seminar presentation
Hard copy of presentation
Attendance Certificate
$100 Gift Cert for next seminar

Even if you have been doing investigations for years – if you have never been trained, how do you know if you are conducting them correctly to prevent liability, determine the accuracy of the complaint, corroborate evidence, determine credibility, and form an opinion? This program will cover the intricacies of conducting a harassment investigation.

Learning Objectives:

  • To determine if an investigation is necessary
  • To discuss the steps of an investigation
  • To explore the intricacies of interviewing the accuser, accused and witnesses
  • To differentiate between a formal and informal investigative procedures
  • To determine credibility and reach a conclusion following an investigation
  • To write a formal report outlining the investigation

Course Outline:

  • Discussion about if and when an investigation is required
  • Comparison of a formal and informal investigation process
  • Planning for the investigation
  • Sample interview questions provided for the target, the accused and witnesses
  • Review of what constitutes a witness
  • Legal issues surrounding an investigation such as confidentiality, defamation of character, and false imprisonment
  • The importance of documentation of each interviewee
  • Examples of appropriate and inappropriate documentation and why it is critical
  • Specific details regarding how to corroborate evidence
  • List of criteria to determine credibility of those interviewed
  • He said/she said
  • The role of the investigator in forming an opinion following the investigation
  • How to follow-up with the target, accused, and the organization
  • The critical importance of an investigative report
  • The elements of an investigative report to minimize liability
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Day 01(8:30 AM - 4:30 PM)
  • Registration Process - (8:30 am till 8:45 am)
  • How to Conduct Harassment and Bullying Investigations:
  • 08:45 am - 10:00 am
    • Introductions
    • Overview of the 1 ½ days
    • Introduction to Investigations
    • Legal Issues of Investigations
    • Characteristics of an investigator
    • Case Study – “The Phone Call”
  • 10:00 am - 11:30 am
    • Interviewing – who, when, how, what, where
    • Case Study – “Taking the Complaint”
    • Cast Study – “Interviewing the Accused”
  • 11:30 am - 12:00 noon
    • The Cast of Characters, Identifying Witnesses
    • Determining formal or informal complaint resolution
  • 12:00 - 01:00 pm Lunch
  • 01:00 pm - 02:30 pm
    • More on Witnesses – who, what, where, when, how
    • Case Study – “Interviewing Witnesses
  • 02:30 pm - 04:00 pm
    • Decisions, Lots of Decisions
    • Documentation – protecting yourself and your employer
    • Case Study – “Witness Interviewing, continued)
  • 04:00 - 04:30 pm
    • Summary of day
    • Questions
    • Wrap-up
Day 02(8:30 AM - 12:30 PM)
  • 08:30 am - 09:00 am Meet & Greet
    • Overview of Day 1
    • Questions regarding Day 1
  • 09:00 am - 10:30 am
    • More on Legal Issues
    • Determining Credibility
    • Drawing Conclusions
    • Case Study – “The Decision”
  • 10:30 am - Noon
    • Writing the Final Report
    • Appeals
    • Making the Victim “Whole”
    • Consequences to Accused
    • Next Steps After Investigation
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Susan Strauss,

Dr. Susan Strauss
Consultant, Strauss Consulting

Dr. Susan Strauss is a national and international speaker, trainer and consultant. Her specialty areas include management/leadership development, organization development, communication, and harassment and bullying. She is an expert witness for discrimination and harassment lawsuits. She trains and consults with business, education, healthcare, law, and government organizations from both the public and private sector.

Dr. Strauss has authored over 30 book chapters, books, and articles in professional journals. She has been featured on 20/20, CBS Evening News, and other television and radio programs as well as interviewed for newspaper and journal articles.

She has a doctorate in organizational leadership, is a registered nurse with a bachelor’s degree in psychology and human services, a master’s degree in community health, and a professional certificate in training and development.

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September 21-22 , 2017, Minneapolis, MN
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Seminar One Registration (With 2 Nights Stay)

September 21-22 , 2017, Minneapolis, MN

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Location:

Minneapolis, MN
(Venue to be announced shortly)

September 21-22, 2017

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If you wish to partner with us for this event please contact us: partner@complianceonline.com or call us: +1-888-717-2436.

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  • Moving banner ad on the website
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If you wish to sponsor this event please contact Cruise Webster: cwebster@complianceonline.com or call us: (207) 576-4173

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Local Attractions of Minneapolis, MN

Cathedral of St. Paul

Cathedral of St. Paul

Built in 1915 on the highest point in the city, this cathedral is one of the largest in the country. A replica of St. Peter's in Rome, the building boasts a newly restored 175-foot-high copper dome, a massive rose window, and granite-and-travertine construction.

Frederick R. Weisman Art Museum

Frederick R. Weisman Art Museum

Set on a bluff overlooking the Mississippi River, the Weisman Art Museum is part of the University of Minnesota campus. You won't miss the trademark Frank Gehry-designed building; its fluid form defies conventional architectural lines, and its metallic finish gleams in the sunlight. The permanent collection is especially strong in American modernist paintings, ceramics, Mimbres pottery, and Korean furniture.

Historic Fort Snelling

Historic Fort Snelling

This living history museum commemorates the establishment of a fort here in the wilderness in 1819 by Col. Josiah Snelling and his troops, who opened the area for homesteaders. Costumed guides are the focus of a living history reenactment during the summer months, re-creating the activities of everyday army life during the 1820s.

Mill City Museum

Mill City Museum

Minneapolis's Mill City Museum recounts the history of the flour industry that earned the city the nickname "Mill City" in the late 19th century. Set in the ruins of what was once the world's largest flour mill the museum re-creates old milling techniques with period equipment railroad cars and interactive exhibits. Visitors also learn the impact of the nation's first high-quality finely milled flour on the gastronomy of the Twin Cities and the country.

Minneapolis Institute of Arts

Minneapolis Institute of Arts

More than 5,000 years and 80,000 pieces of fine and decorative arts comprise the permanent collection at the MIA, including a 2,000-year-old mummy, European masters (Rembrandt, Titian, and Monet, among others), architectural and decorative arts, and a comprehensive photography exhibit. If you're short on time, ask for the "Highlights" brochure to make sure you don't miss the museum's best.

Minnesota History Center

Minnesota History Center

An impressive array of artifacts is housed in this three-story museum, including photographs, music, and videos, all of it celebrating Minnesota history. Kids enjoy sitting in the re-created basement of a Minnesota farmhouse while a simulated tornado passes overhead. Adults enjoy listening to recordings of Minnesota musicians, including Bob Dylan, Steven Greenberg, and Prince.

Minnesota Museum of American Art

Minnesota Museum of American Art

Temporary exhibits are the rule at the Minnesota Museum of American Art, which overlooks the Mississippi River. Expect edgy, contemporary installation pieces, as well as paintings, fiber art, ceramics, works on paper, and works created from found objects.

Minnesota Zoo

Minnesota Zoo

"Russia's Grizzly Coast" became the Minnesota Zoo's newest exhibit in 2008 bison pumas and wolverines -- as well as exotic mainstays like tigers camels dolphins and monkeys. The Minnesota Zoo also includes an IMAX theater and a monorail for easy navigation of the grounds.

Mississippi River Visitor Center

Mississippi River Visitor Center

Located inside the entrance to the Science Museum of Minnesota , the Mississippi River Visitor Center is operated by the National Park Service and designed to educate visitors about the Mississippi National River & Recreation Area. Park rangers can assist travelers with planning outdoor excursions, including canoe and riverboat trips, hiking, biking, and birding. If you're at all outdoorsy, it's worth a stop.

Science Museum of Minnesota

Science Museum of Minnesota

Hands-on exhibits introduce visitors to natural history, science, and technology in this massive museum. Highlights include the Human Body Gallery, navigating a virtual towboat down the Mississippi River, and a collection of fossils and prehistoric specimens. In warm months check out EarthScapes Mini Golf, a new activity designed to teach earth surface dynamics. There's also an Omnitheater.

University of Minnesota

University of Minnesota

One of the Midwest's oldest (1851) and most important universities, with 50,000 students on the Twin Cities campus, the UMN offers three significant museums -- the James Ford Bell Museum of Natural History, the University Art Gallery, and the Frederick R. Weisman Art Museum .The 4,800-seat Northrop Auditorium has been a home for distinguished performances since 1929, and the University Theatre has four separate stages.

Walker Art Center/Minneapolis Sculpture Garden

Walker Art Center/Minneapolis Sculpture Garden

The Walker Art Center is as well known for its striking architectural features as for the edgy, contemporary art inside: paintings, sculptures, drawings, photographs, and multimedia installations. A fine-dining restaurant and cafe, both by Wolfgang Puck, and gift shop are also new. Across the street is the Minneapolis Sculpture Garden, the largest urban sculpture garden in the country. A variety of 20th-century sculpture shares space with horticultural plantings, including the famous "Spoonbridge and Cherry" sculpture.

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