ACH Exception Processing - All you need to know about Returns & NOCs

Instructor: Donna K Olheiser
Product ID: 705282
  • Duration: 90 Min
This webinar is the first in a 3-part series on ACH Exception Processes. If the details relating to the returns process seem confusing, this 90-minute session will cover all the details from general and administrative returns, stop payments, to extended returns. This session will help you identify timeframes for all types of returns, returns that need paperwork completed by the receiver (such as the WSUD), and retention timeframes for the paperwork.

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Sep-2017

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

Why Should You Attend:

An RDFI must accept all types of entries with the right of return. What does that mean? As an RDFI there are specific requirements and warranties when you initiate (or transmit) return entries. This webinar will analyze these aspects and others such as extended return timeframes, when do you need to use a WSUD, and stop payment rules for consumer payments vs corporate payments.

Notifications of change are optional for the RDFI – but, if they do them – what are the warranties that go with the COR entries? This first webinar in the series will look at:

  • Timeframes for returning ACH entries (general and extended returns)
  • Differences between stop payments-consumer vs non-consumer and single vs recurring
  • Warranty details of the RDFI for extended return entries
  • Timeframes for contested dishonored returns
  • Information on Notification of Change (NOC) warranties for the RDFI
  • Notification of Change (NOC) timeframes and details when sending

During the session, the webinar instructor will outline what you need to know about the ACH return process by using scenarios to help ensure you are in compliance with the NACHA Operating Rules.

Areas Covered in the Webinar:

  • Responsibilities for RDFI accepting ACH entries and the right to return
  • General returns, timeframes and scenarios to demonstrate rules
  • Extended returns, timeframes and examples to help identify
  • Stop payment details for the RDFI and ODFI plus the Originator
  • Warranties of the RDFI when sending NOCs (COR entries)
  • RDFI warranties when transmitting extended returns
  • Minimum requirements for WSUD when sending extended returns
  • Return entries in the Same Day environments – send Same Day for faster settlement without paying the same day fee

Who Will Benefit:

  • Financial Institution Professionals
  • Banking Operations Managers and Staff
  • Compliance and Risk Professionals
  • Treasury Management Professionals
  • Accredited ACH Professionals
  • Company/Business Owners (Originators)
  • Audit and Compliance Personnel/Risk Managers
  • ACH Operations Staff
  • ACH Auditors
Instructor Profile:
Donna K Olheiser

Donna K Olheiser
VP of Education, Dynamic Mastership

Donna K Olheiser has over 24 years of experience in the financial services industry which includes 9 years' experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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