ACH Exception Processing - Training Package


Instructor: Donna K Olheiser
Product ID: 705356

This 3-part series on ACH Exception Processing will cover different set of processes based on flow of transaction and participant involved. The three sessions will offer attendees a distinct overview of how each participant in the network have different obligations, warranties and responsibilities for each one of these processes. The trainer during each session will outline what you need to know to help ensure you’re in compliance with the NACHA Operating Rules.


1 USB is for usage in one location only. info CD/USB and Ref. material will be shipped within 15 business days
(For multiple locations contact Customer Care)



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Email: [email protected]

Read Frequently Asked Questions

Why Should You Attend:

The first webinar in the 3-part series will cover all the details from general and administrative returns, stop payments, to extended returns. This session will help you identify timeframes for all types of returns, returns that need paperwork completed by the receiver (such as the WSUD), and retention timeframes for the paperwork.

For the ODFI/Originator, Prenotes are optional – but, if they do them, what are the responsibilities, obligations and warranties? The second part in the series will discuss the recent rule change that reduced the amount of time between a Prenote and a Live Entry, provide details on NOCs and Single Entry ACH Entries, and in particular, focus on the Originator and ODFI Exception Processes and responsibilities.

The third and final session discusses Reinitiation of Entries and the Reversal process. They are anything but ordinary; they require knowing what the specifics are and ensuring a financial institution is in compliance with the NACHA Operating Rules.

Areas Covered in the Webinars:

ACH Exception Processing - Part 1: Returns & NOCs

  • Responsibilities for RDFI accepting ACH entries and the right to return
  • General returns, timeframes and scenarios to demonstrate rules
  • Extended returns, timeframes and examples to help identify
  • Stop payment details for the RDFI and ODFI plus the Originator
  • Warranties of the RDFI when sending NOCs (COR entries)
  • RDFI warranties when transmitting extended returns
  • Minimum requirements for WSUD when sending extended returns
  • Return entries in the Same Day environments – send Same Day for faster settlement without paying the same day fee

ACH Exception Processing - Part 2: The Originator and ODFI Exception Processes and Responsibilities

  • Obligations of the ODFI/Originator when initiating Prenote Entries
    • Includes how Prenotes are affected in Same Day environment
    • Plus details on rules compliance if the Prenote is returned
  • Roles and responsibilities of the RDFI when receiving Prenote Entries
  • ODFI responsibilities when receiving NOCs (COR Entries)
  • Minimum requirements for NOCs (COR Entry) to be provided by ODFI
  • Originator obligations when receiving information on a NOC
  • Single Entries and the Originator responding to the NOC for them
  • Who carries the warranty that NOC needs to be acted on and fixed?

ACH Exception Processing - Part 3: Reinitiation and Reversals

  • Reinitiation of entries by the ODFI – identifying details and how the process works in the network
  • Format requirements of the Reinitiation Entries
  • Reversal Entries processing rules -- the details
  • The roles and responsibilities of the ODFI and RDFI when processing Reversals, plus timeframes
  • Return Reason Codes used when returning Reversing Entries
  • Timeframes and Return Reason Codes for Dishonoring or sending a Contested Dishonored Returns in the Reversal Process

Who Will Benefit:

  • Financial institution professionals (new/current operations staff)
  • Banking operations managers and staff
  • Compliance and risk professionals
  • Treasury management professionals
  • Aspiring and current AAPs (Accredited ACH Professionals)
  • Company/business owners (Originators)
  • Banking managers/ supervisors
  • Audit and compliance personnel/risk managers
  • ACH operations staff
  • ACH auditors
  • Aspiring AAPs (Accredited ACH Professional) or AAPs looking for continuing education credits
Instructor Profile:
Donna K Olheiser

Donna K Olheiser
VP of Education, Dynamic Mastership

Donna K Olheiser has over 24 years of experience in the financial services industry which includes 9 years' experience as the education service director at a Regional Payments Association (RPA), where she managed and facilitated the entire education program for nearly 800 financial institution members. Prior to that, Ms. Olheiser spent 14 years in various departments with the Federal Reserve Bank of Minneapolis and also holds the Accredited ACH Professional (AAP) designation (achieved in 2004).

Her extensive knowledge, enthusiasm and passion for transferring payment processing knowledge using the adult learning theory is remarkable and has helped many payment professionals perform daily operational tasks including exception processing while remaining compliant with the NACHA Operating Rules. She uses scenarios and examples to bring the learning home, easy to comprehend and apply to real-life day-to-day ACH processing.

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Refund Policy

Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).




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