ACH Exception Processing - Training Package

The first webinar in the 3-part series will cover all the details from general and administrative returns, stop payments, to extended returns. This session will help you identify timeframes for all types of returns, returns that need paperwork completed by the receiver (such as the WSUD), and retention timeframes for the paperwork.

For the ODFI/Originator, Prenotes are optional – but, if they do them, what are the responsibilities, obligations and warranties? The second part in the series will discuss the recent rule change that reduced the amount of time between a Prenote and a Live Entry, provide details on NOCs and Single Entry ACH Entries, and in particular, focus on the Originator and ODFI Exception Processes and responsibilities.

The third and final session discusses when to use which form and why plus tying this information back to what the NACHA Operating Rules state to ensure you are in compliance each time you help your account holder with their request.

All Modules:

Module 1: ACH Exception Processing - Part 1: Returns & NOCs
Module 2: ACH Exception Processing - Part 2: The Originator and ODFI Exception Processes and Responsibilities
Module 3: The ABC's of Processing ACH Exceptions (Returns)

Part 1 : ACH Exception Processing - Part 1: Returns & NOCs
Instructor: Donna K Olheiser

Areas Covered in the Webinar:

• Responsibilities for RDFI accepting ACH entries and the right to return
• General returns, timeframes and scenarios to demonstrate rules
• Extended returns, timeframes and examples to help identify
• Stop payment details for the RDFI and ODFI plus the Originator
• Warranties of the RDFI when sending NOCs (COR entries)
• RDFI warranties when transmitting extended returns
• Minimum requirements for WSUD when sending extended returns
• Return entries in the Same Day environments – send Same Day for faster settlement without paying the same day fee

Part 2 : ACH Exception Processing - Part 2: The Originator and ODFI Exception Processes and Responsibilities
Instructor: Donna K Olheiser

Areas Covered in the Webinar:

• Obligations of the ODFI/Originator when initiating Prenote Entries
• Includes how Prenotes are affected in Same Day environment
• Plus details on rules compliance if the Prenote is returned
• Roles and responsibilities of the RDFI when receiving Prenote Entries
• ODFI responsibilities when receiving NOCs (COR Entries)
• Minimum requirements for NOCs (COR Entry) to be provided by ODFI
• Originator obligations when receiving information on a NOC
• Single Entries and the Originator responding to the NOC for them
• Who carries the warranty that NOC needs to be acted on and fixed?

Part 3 : The ABC's of Processing ACH Exceptions (Returns)
Instructor: Donna K Olheiser

Areas Covered in the Webinar:

• Define the Rules surrounding Stop Payments
• Identify the difference in the Rules between a consumer and non-consumer Stop Payment
• List tips that will help customer service and frontline staff to ensure they are asking the right questions of the account holder
• Outline what an unauthorized transaction is and when to use a Written Statement of Unauthorized Debit (WSUD)
• Identify the differences between using Return Reason Code R10 vs. R11 and what that means to the RDFI when returning
• Identify training tips for the ODFI to identify the differences between R10 and R11 for Return Entries to the Originator when handling these types of Returns
• Review timeframes for Stop Payments and Unauthorized Payments
• Illustrate what constitutes an entry to be returned as authorization revoked vs. Stop Payment vs. Unauthorized
• Describe through the use of scenarios – the what, when and how of Stop Payments and Returning Unauthorized Entries

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