Effective Behavioral Interviewing: Seeing Past the Surface

Instructor: Gayla Sherry
Product ID: 703735
  • Duration: 90 Min
Selecting the best applicant who is the right match for your organization is vital to your organization’s success. This session will review effective interviewing strategies that can apply to all positions, including legal dos and don’ts for interviewing that expand beyond the human resources office.

recorded version

1x Person - Unlimited viewing for 6 Months
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Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Jan-2015

Training CD / USB Drive

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Course "Effective Behavioral Interviewing: Seeing Past the Surface" has been pre-approved by HRCI as eligible for 1.5 credits towards a participant's recertification upon full completion.
“The use of this seal is not an endorsement by the HR Certification Institute of the quality of the program”.

Why Should You Attend:

Some of the key areas that will be addressed in this presentation include:

  • As interviewers, what can we do to get past applicant's canned answers?
  • Are applicants really answering our questions, or just telling us what we want to hear?
  • How do we manage first impressions and steer away from hiring based on a gut feeling?

This webinar will answer these questions and more by discussing a structured process used in behavior-based interviewing. This approach involves asking questions about the applicant’s past behaviour in situations similar to those that are faced in the job to be filled. Carefully worded follow-up questions can be used to clarify a candidate’s answers. Questions designed in this manner are more difficult for an applicant to anticipate, and are, consequently, more truthful answered as well. In short, interviewers are more likely to make better decisions by employing these techniques.

Areas Covered in the Webinar:

  • Why is interviewing important
  • Why new hires fail
  • Employment laws that affect interviewing
  • Developing questions that are open-ended, legal and behavior-based
  • Reference checking
  • Use of assessments in the hiring process

Who Will Benefit:

  • HR managers
  • Recruiters and staff involved in interviewing applicants
  • Business owners and managers
  • HR consultants who advise clients on interviewing strategies

Instructor Profile:

Gayla Sherry is the president of Gayla R. Sherry Associates, Inc., an Oklahoma-based consulting firm established in 1995. The firm’s mission is to improve employee morale, retention, engagement and productivity by providing human resources consulting. The firm has conducted many engagements with a wide range of clients, including financial services, healthcare, government, higher education, public, private and nonprofit organizations. Some of their key projects include HR audits, developing policies, procedures, handbooks, job descriptions, affirmative action plans, management training, employee relations, mediating conflict and conducting internal investigations.

Ms. Sherry is a well-known human resource professional, accomplished speaker and facilitator, faculty member, and published author. Having served in the commercial banking sector and the Federal Reserve System, she brings a broad range of business experience in senior management positions in human resources, operations, marketing and customer service.

Ms. Sherry offers a highly-credentialed background as a strategic business partner with Profiles International, the world’s largest provider of assessments. She is certified as a Senior Professional in Human Resources, and is an EEOC-trained Internal Investigator and Certified Mediator. She is a member of the Society of Human Resources Management.

She is the author of numerous professional articles and books, including: “Employee Retention: Reducing the Risk and Cost of Employee Turnover,” and posts an HR or management tip on YouTube, “Tuesday Tip.”

Ms. Sherry’s education includes a bachelor’s and a master’s degree in business administration from the University of Central Oklahoma; she is an honors graduate of the University of Colorado, Boulder.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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