Best Practices for Using Quality Objectives to Drive Meaning
Instructor:
Michael A Mathe
Product ID: 700246
Training Level: Intermediate
- Duration: 60 Min
The purpose of this webinar will be to present and identify ways that your quality objectives can:
- Provide and identify improvement opportunities for your system's maintenance and ongoing health
- Appropriately tie your measurable quality objectives to meaningful continual improvement initiatives
- Understand the value of data in helping all employees in making informed and accurate decisions
Areas Covered in the seminar:
- Brief description and history of quality objectives
- Brief description and history of continual improvement
- Developing your quality objectives using the voice of the customer
- Tying quality objectives to your CTQ’s (Critical to Quality Variables)
- Pitfalls and problems associated with misapplication of quality objectives and associated data
- Understanding how to use quality objectives in your planning for product realization activities (ISO 9001:2000 clause 7.1)
- Now you know your QO’s (Quality Objectives) – what’s next?
Who Will Benefit:
- Top Management personnel
- Management Review Team members
- Quality Managers
- ISO Management Representatives
- Sales/Customer Service personnel
- Lean – Six Sigma Team Leaders
- Lean – Six Sigma Team Members
Michael A. Mathe, is the President and founder of Innovative Quality Services Company, Inc. located in Chardon, Ohio. IQS is a successful training and consulting firm working with organizations around the world in many diverse fields of endeavor including metal forming and metals manufacturing, plastics, electronics, paper products, distribution, aerospace, education and healthcare. Mike is a partner with many Ohio colleges and universities both in the classroom and in their specialized areas of customized training and consulting services.
In addition to the experiences that Mike has undertaken in the 10 years that he has lead and directed IQS, Mike has over 17 years of prior Operations, Manufacturing and Purchasing Management experience.
Mike has earned a Bachelor of Arts degree in Economics from Cleveland State University and a MBA from Baldwin-Wallace College.
Previously, he was a Small Business Owner for 25 years. He has been on both sides of the table. He is passionate about improving Efficiencies, Profits, Process Performance, Internal Audits and Customer Satisfaction. He has a unique sense for synthesizing systems and determining Opportunities for Improvement.
More Training By Experts
- How to Design an Effective and Efficient ISO 9001:2000 Management Review Process
- Designing an Effective and Efficient Internal Audit Process for Your Quality Management System
- Best Practices in Monitoring and Measurement Tools & Techniques to ensure that Your Organization's Processes are performing Up to Expectations
- Problem Solving Using a Combination of Lean, Six Sigma and ISO 9001:2000 Tools
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