Best Practices for Using Quality Objectives to Drive Meaning

Instructor: Michael A Mathe
Product ID: 700246
Training Level: Intermediate
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Nov-2006

Training CD / USB Drive

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(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

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Read Frequently Asked Questions

The purpose of this webinar will be to present and identify ways that your quality objectives can Provide and identify improvement opportunities for your system's maintenance and ongoing health.


The purpose of this webinar will be to present and identify ways that your quality objectives can Set the tone for using your quality policy statement,Provide a guideline for Top Management’s direction for the organization,Identify improvement opportunities within your system leading to greater reliability.

The purpose of this webinar will be to present and identify ways that your quality objectives can:

  • Provide and identify improvement opportunities for your system's maintenance and ongoing health
  • Appropriately tie your measurable quality objectives to meaningful continual improvement initiatives
  • Understand the value of data in helping all employees in making informed and accurate decisions

Areas Covered in the seminar:

  • Brief description and history of quality objectives
  • Brief description and history of continual improvement
  • Developing your quality objectives using the voice of the customer
  • Tying quality objectives to your CTQ’s (Critical to Quality Variables)
  • Pitfalls and problems associated with misapplication of quality objectives and associated data
  • Understanding how to use quality objectives in your planning for product realization activities (ISO 9001:2000 clause 7.1)
  • Now you know your QO’s (Quality Objectives) – what’s next?

Who Will Benefit:

  • Top Management personnel
  • Management Review Team members
  • Quality Managers
  • ISO Management Representatives
  • Sales/Customer Service personnel
  • Lean – Six Sigma Team Leaders
  • Lean – Six Sigma Team Members

Instructor Profile:

Michael A. Mathe, is the President and founder of Innovative Quality Services Company, Inc. located in Chardon, Ohio. IQS is a successful training and consulting firm working with organizations around the world in many diverse fields of endeavor including metal forming and metals manufacturing, plastics, electronics, paper products, distribution, aerospace, education and healthcare. Mike is a partner with many Ohio colleges and universities both in the classroom and in their specialized areas of customized training and consulting services.

In addition to the experiences that Mike has undertaken in the 10 years that he has lead and directed IQS, Mike has over 17 years of prior Operations, Manufacturing and Purchasing Management experience.

Mike has earned a Bachelor of Arts degree in Economics from Cleveland State University and a MBA from Baldwin-Wallace College.

Previously, he was a Small Business Owner for 25 years. He has been on both sides of the table. He is passionate about improving Efficiencies, Profits, Process Performance, Internal Audits and Customer Satisfaction. He has a unique sense for synthesizing systems and determining Opportunities for Improvement.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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