California Unfair Claims Settlement Practices

Instructor: Marc Estrella
Product ID: 703996
  • Duration: 60 Min

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Jun-2017

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

This training program will offer attendees an in-depth understanding of specific Unfair Claims Settlement Practices under California Law. It will further offer them an understanding of the regulations governing Unfair Claims Settlement Practices created by the California Department of Insurance.

Why Should You Attend:

The California Insurance Code had defined 16 specific actions that are construed to be Unfair Claims Settlement Practices. In addition, the California Department of Insurance has propounded regulations to further define what is an Unfair Claims Settlement Practice, and requires that entities that hire adjusters annually certify that they have trained them on Unfair Claims Settlement Practices regulations. Individuals who adjust claims independently must also certify that they understand the regulations.

In either case, this certification is due on September 1. This webinar will provide both an overview of the Unfair Claims Settlement Practices laws and regulations, and also provide suggestions on how to avoid breaching them.

Learning Objectives:

At the end of the webinar, the participant will:

  • Understand the specific Unfair Claims Settlement Practices under California Law.
  • Understand the regulations governing Unfair Claims Settlement Practices created by the California Department of Insurance.
  • Understand the time limitations for each stage of a claim.
  • Understand the notification requirements when a claim cannot be paid within the time frame mandated by the State of California.
  • Know when to notify a claimant when the statute of limitations is approaching on any lawsuit related to the underlying claims.
  • Know best practices to avoid violating California's rules and regulations regarding Unfair Claims Settlement Practices.

Areas Covered in the Webinar:

  • Unfair Claims Settlement Practices listed in the California Insurance Code
  • California Department of Insurance regulations related to Unfair Claims Settlement Practices
  • Training requirements
  • Timelines for claims processing
  • Specific requirements for auto claims
  • Specific requirements for first party property claims
  • Additional standards for surety claims
  • Additional requirements for life and disability claims
  • How sanctions are determined

Who Will Benefit:

This webinar will provide valuable assistance to:

  • Insurance claims professionals who require annual training on the subject.
  • Brokerage professionals who monitor claims on behalf of their insureds.
  • Attorneys and paralegals who work with litigation on the subject.
  • Risk management professionals in entities that are subject to frequent claims.
Instructor Profile:
Marc Estrella

Marc Estrella
Managing Principal Consultant, StarMarc Associates

Marc Jorge Estrella is an insurance professional with extensive, interdisciplinary experience in the property and casualty insurance industry. Besides writing and speaking on insurance topics, he has worked in the information technology, claims, policyholder advocacy, operations and marketing areas in both carrier and producer settings. In addition to holding a Master of Science in Insurance Management from Boston University, he holds both the Chartered Property Casualty Underwriter and Certified Insurance Data Manager Professional designations. He received his Bachelor of Arts in Economics and Business Administration from Trinity University and currently resides in San Diego, California.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

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