Consumer Protection in Banking: Understanding the Rules

Instructor: Michael Tyler
Product ID: 705990
  • Duration: 60 Min
This webinar will help attendees understand the consumer protection obligations of banks under Title X of the Dodd-Frank Act, the Fair Housing Act, the Equal Credit Opportunity Act, and other applicable laws; and the role of the Consumer Financial Protection Bureau (CFPB), including recent changes.
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Why Should You Attend:

Consumer protection laws and regulations impact most areas of the Retail business of a bank or credit union, including branch operations; lending (including mortgage and auto loan business); marketing; Risk and compliance. If your duties involve any of these, then you will benefit from the insights this program provides.

In this webinar you will learn how the requirements set by consumer protection laws, such as those requiring non-discriminatory treatment of customers, affect banking operations; become familiar with the kinds of issues that can arise; and how difficulties in these areas can be prevented, or be resolved if they arise.

Areas Covered in the Webinar:

  • Duties imposed by applicable laws, including the Dodd-Frank Act, Fair Housing Act (FHA), Equal Credit Opportunity Act (ECOA) and other applicable laws
  • Role of the Consumer Financial Protection Bureau (CFPB), including the effect of recent legislation
  • Implications for loan business, including Mortgage and Auto Loan business
  • Implications for Credit Card business
  • Examples of issues and challenges that have arisen for financial institutions in the compliance with Consumer Protection rules; and how they have been resolved

Who Will Benefit:

  • Employees and managers in banks or credit unions who make decisions concerning customer transactions, especially those with supervisory responsibilities
  • Compliance staff and management
  • Employees and managers with designated responsibilities for customer-service policies and practices
Instructor Profile:
Michael Tyler

Michael Tyler
Managing Director, Tyler and Company

Executive, adviser & board member in technology-based businesses, especially in in banking/ financial services; and information technology, telecom and other high-tech industries. Specialist expertise in Risk management, regulation and compliance for banking & financial services; and in big-data analytics. 35+ years’ experience in US, Canada, Asia/Pacific, UK and Europe. Results accomplished include: (a) building of custom Management Information applications in the fields of Risk, compliance and expense management, for major multinational banks based in the US and UK; (b) key contributions to planning of large infrastructure projects: e.g. Southern Cross undersea fiber-optic cable network, Australia & New Zealand to US; and (c) $12 bn+ of structured finance for telecom; electric power; aviation & ground transportation, e.g. for Bay Area Rapid Transit (BART); British Telecommunications (BT) and Citicorp.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

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