Maintaining Food Safety and Customer Satisfaction through effective Specification Development and Implementation


Instructor: Angeline Benjamin
Product ID: 701561

  • Duration: 60 Min
Product Specifications are customer’s greatest tool for ensuring products received meet the quality and safety standards expected. This webinar will cover the strategies followed by examples on how to develop an effective product specification that would help managing food safety and customer satisfaction.
Last Recorded Date: Aug-2015


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Why Should You Attend:

An effective specification not only define the product and process being purchased by the customer, but also serves as an extension of the purchasing contract. Specifications are customer’s greatest tool for ensuring products received meet the quality and safety standards expected. Effective specifications must be complete and accurate. All requirements must be contained within the specification.

Shipping, receiving, expectations, pre-requisite quality programs, packaging guidelines and any other requirements should be detailed in the specification. Accuracy is the second attribute critical to a product specification. The supplier must have processes, programs and materials capable of meeting the specification and end the product must meet the ultimate customers' demands.

This webinar will also outline the organizational commitment required to develop and maintain effective specifications.

At the end of this session, the speaker will handle your specific questions and address any challenges you have/had in developing an effective product specification for food safety and customer satisfaction.

Areas Covered in this Webinar:

  • Detailed descriptions which effectively define the products physical characteristics.
  • Incorporating Quality Control Points.
  • Validating Chemical, Physical and Micro tolerances.
  • Defining testing/verification expectations.
  • Common Regulatory and Company requirements to be included in the specification.
  • Document Control Methods.
  • Key components to be included in the specification.
  • Best practices (Do’s and Don’ts) when creating new product specification.
  • Issues/challenges needed to address before finalizing product specification.

Who Will Benefit:

  • Owners/Partners
  • Executives Team Members
  • General Managers
  • Plant Managers
  • Quality Assurance/Quality Control Staff
  • Operations/Production Managers
  • Procurement Management Team
  • Supplier Management Staff
  • Specification Developers of new and existing products
  • Auditors who review facilities quality assurance programs
  • Product Development Management Team
  • Customers who want to understand best practices that they should expect of their suppliers

Instructor Profile:

Angeline Benjamin, is the president of B&B Food Safety Solutions, a food safety consulting firm. She has been in the quality assurance and food safety businesses for over 30 years. Angeline began her quality assurance career at Hunt-Wesson Foods. She then worked for Denny’s and Carnation.

She spent over 18 years with Taco Bell, part of Yum! Brands, the largest restaurant Company in the world. While there, she developed and implemented food safety training and certification for restaurant management; served on the regulatory committee that promoted food safety; developed and managed the food safety and quality restaurant audit system; led and managed the Taco Bell Crisis Management Program; acted as the food safety officer for Taco Bell division in which she provided food safety expertise and regulatory requirements for Taco Bell operations and the Restaurant Support Center.

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Refund Policy

Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).




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