Fast and Proven Accounts Receivable Collection Techniques

Why Should You Attend:

Do you face problems for your account receivable collections. Are you getting the same excuses as to why a customer is not able to pay you? Or, it may be that your customer no longer comes to the phone or responds to emails, "leaving you hanging" as to when you will be paid. Sometimes your customer is suddenly blaming you as the reason they are not able to pay you. Whatever the reasons that your customer is using to delay or avoid payment, this Fundamentals of Accounts Receivable Collection Techniques Webinar is an indispensable training for every person involved in their company's collection process and individuals who are trying to collect their own commercial accounts prior to outsourcing them to a collection agency or collection attorney.

The training materials were created for a collector with a skill level of basic to lower intermediate and can be used across a wide range of industries. Learn the six units for developing communication skills necessary to adequately perform accounts receivable collection functions. Using the communicative approach that Steven Gan has adapted from his own study and experience, the objective of this seminar is to teach attendees how to identify, comprehend, and apply the skills of probing, detailing, explaining and negotiating in order to effectively perform fundamental accounts receivable collection activities. Several role play situations containing collection challenges will help attendees analyze and formulate collection strategies and resolutions.

Training Overview:

• This training is comprised of six units for developing communication skills necessary to adequately perform accounts receivable collection functions.
• Using the communicative approach that Steven Gan has adapted from his own study and experience, the objective of this seminar is to identify, comprehend, and apply the skills of probing, detailing, explaining and negotiating in order to effectively perform fundamental accounts receivable collection activities.
• This training contains several role play situations that contain collection challenges requiring the participants to analyze and formulate collection strategies and resolutions.

Areas Covered in the Webinar:

By attending this webinar you will be able to:

• The fundamentals of collection activity.
• Understand the psychology regarding the 4 types of debtors.
• How to Respond to reasons for non-payment.
• How to resolve problems preventing payment.
• How to Handle difficult conversations.
• How to Reach an equitable conclusion.
• How to encourage a positive dialogue.

Who will Benefit:

• Credit Managers & Staff
• Collection Managers & Staff
• Accounting Managers
• Sales staff
• And anyone who has a direct or indirect responsibility for maintaining their company's cash flow.

Instructor Profile:

Steven Gan, was the founder and president of Advance & Associates Co., Ltd. in Tokyo from 1992 - 2004. Advance & Associates was the first debt collection company to create and implement the before and after sales total credit risk management product line system in Japan. Over the years, the company evolved into a full line credit risk management provider. Through numerous articles, publications, presentations, and television appearances, Mr. Gan greatly deepened the understanding of the importance of sound credit risk management throughout Japan and was known as the Credit Risk Management Evangelist. Mr. Gan also wrote the book titled, "The Blue Eyed Debt Collector, His Struggle" (Japanese only) published by the number two publisher in Japan, Shogakkan, which sold over 20,000 copies.

In 2005 Mr. Gan established Stellar Risk Management Services, Inc., a credit risk management consultancy. Stellar Risk Management supports businesses in a wide range of industries to increase cash flow and minimize the risk of selling on credit. Mr. Gan is a regular presenter at many industry and professional associations, and continues to be a featured contributor to several publications. Mr. Gan graduated from the University of Illinois with a BS in Electrical Engineering and graduated from the Thunderbird - Garvin Graduate School with a Masters of International Management. He attended night school at DePaul University to study accounting and passed the CPA exam in 1986. Mr. Gan is also a Certified Credit Executive through the National Association of Credit Management.

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