FREE: Pack of 10 Essential Webinar Trainings for the HR Professional

All Modules:

Module 1: The Leadership Toolkit
Module 2: Communicating to Staff-In a Down Economy
Module 3: Workforce Retention - Strategies for Strengthening
Module 4: The Respectful Workplace: Harassment Prevention & Discipline for Managers
Module 5: Team engagement - Key principles, ethics and compliance
Module 6: Dynamic Team Building and Interpersonal Skills - Supportive Communication and Win-win conflict resolution
Module 7: Organizational Crisis Management: Human Factor Issues
Module 8: OSHA Ergonomics Compliance - What Every Organization Needs to Know
Module 9: Beyond Incentives: How to Motivate Employees to Make Lifestyle Changes
Module 10: Conducting Legal and Effective Behavioral Interviews

Module 1 : The Leadership Toolkit

Areas Covered in the Webinar:

• Introduction and Overview
• Definition and Principle of Leadership.
• The Leadership “Gurus”.
• Introduction to Leadership Styles.
• Examples of Leadership Styles.
• The Leadership Toolkit
• Communicating Like a Leader.
• Email Etiquette.
• Effective Listening and Speaking.
• Active Listening.
• Positive Teamwork.
• Project Management.
• Time Management.

Module 2 : Communicating to Staff-In a Down Economy

Areas Covered in the Webinar:

• Diagnose how & why communication succeeds or breaks down.
• Choose the best communication medium for getting your point across.
• Understand the causes of misunderstanding & how to diminish them.
• Read signs of employee anxiety.
• Utilize stress reducing communication techniques.
• Re-establish a positive communication climate.
• Overcome destructive defensiveness & conflict.

Module 3 : Workforce Retention - Strategies for Strengthening

Areas Covered in the Webinar:

• The perfect storm for retention issues.
• How retention impacts an organization.
• Who is responsible for retention efforts.
• Elements of a high retention organization.
• Features of successful retention strategies.
• Ongoing measurement of your retention efforts.

Module 4 : The Respectful Workplace: Harassment Prevention & Intervention for Managers

Areas Covered in the Webinar:

• Pinpoint various types of harassment and how & why they occur in the workplace.
• Be a respectful communication role model.
• Understand the characteristics of harassment victims & perpetrators.
• Detect and allay early warning signs of harassment.
• Distinguish between valid and invalid harassment complaints.
• Conduct a sensitive interview with a victim of harassment.
• Conduct an interview with an employee accused of harassment.
• Conduct an effective 3 way meeting with a victim and a harasser.
• Curtail post incident gossip & rebuild communication and productivity.

Module 5 : Team engagement - Key principles, ethics and compliance

Areas Covered in the Webinar:

• Building foundations of trust.
• Keys to making every team member feel valued and important.
• The essential skills in learning partnerships.
• Understanding needs and managing expectations.
• Eliciting contribution from those you lead.
• Presenting messages that excite others to come on-board.
• Knowing and showing strengths and vulnerabilities - enough.
• Developing wider and deeper networks.
• How do we achieve this through leadership quality.
• Quality is the key.
• Business case studies to spark highly interactive conversations about critical ethics issues leading to employee dissatisfaction and low productivity.

Module 6 : Dynamic Team Building and Interpersonal Skills - Supportive Communication and Win - win conflict resolution

Areas Covered in the Webinar:

• How to minimize defensiveness and disconfirmation.
• The eight techniques of supportive communication.
• The four listening response devices.
• How to resolve conflict without hard feeling.
• The assets and liabilities of group problem solving.
• Eliminating group think.
• Group structure: norms, roles and factions.
• The four stages of group problem solving: forming, storming, norming and performing.
• Managing the four stages.
• Visionary leadership.

Module 7 : Organizational Crisis Management: Human Factor Issues

Areas Covered in the Webinar:

• An overview of the critical issues involved with maintaining workforce resiliency at times of crisis.
• Variety of “nuts and bolts” policies, procedures and protocols that are easily applied to a wide range of work organizations
• This program will provide ample time for the participants to share their own knowledge and experience through a tabletop simulation.
• Understanding the variety of crises that may befall a work organization and the impact on the workforce.
• An overview of the critical issues involved with maintaining workforce resiliency at times of crisis.
• Variety of “nuts and bolts” policies, procedures and protocols that are easily applied to a wide range of work organizations.
• How to set up a “SAFE-T” Team (Security, Administration, Facilities, Employees, Training) to mitigate the impact on the workforce.
• This program will provide time for the participants to share their own knowledge and experience.

Module 8 : OSHA Ergonomics Compliance - What Every Organization Needs to Know

Areas Covered in the Webinar:

• Compliance rules for Ergonomics Programs.
• Common fines and regulatory issues – and how to avoid!.
• Tips for recording injuries using OSHA 300 logs.
• Innovative ways to automate your program to save you time and money.

Module 9 : Beyond Incentives: How to Motivate Employees to Make Lifestyle Changes

Areas Covered in the Webinar:

• Rising cost of health care.
• Wise health care consumerism.
• Incentive models – “Carrots vs. Sticks”.
• Characteristics of companies that motivate employees.
• Creating a culture of health.
• “BEMEM” Behavior change model.
• Methods of increasing employee motivation/compliance.

Module 10 : Legal and Effective Behavioral Interviewing

Areas Covered in the Webinar:

• Determine the interview format and select the interviewers.
• Define the required selection criteria.
• Prepare the interview questions and interview guide.
• Avoid illegal or leading questions.
• Assign interview roles & the order of the questions (if team interview).
• Ask questions based on the resume.
• Ask behavior based questions.
• Ask spin-off questions.
• Answer the candidate's questions.
• Take effective interview notes.
• Avoid interviewer traps.
• Close the interview on the right note.
• Utilize objective evaluation tools.

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