Ways to Identify and Manage Difficult People


Instructor: Valerie Pelan
Product ID: 706476
Training Level: Basic to Advanced

  • Duration: 60 Min
In this webinar, you will learn how to identify and ways to manage difficult people. You will learn the personality traits of difficult people. You will like this presentation because by the end of the presentation you learn the difference between someone who is difficult verses someone who has a different style and is not difficult.
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Why Should You Attend:

Difficult people are everywhere. Their numbers are small, but their impact is large. They exhibit habitual behavior that affects most people in a negative way.

It is important for everyone to be able to identify the different types of difficult people. When you encounter a difficult person, do you know how to manage the situation.

When people encounter a difficult person, they do not understand the person’s reaction and are not sure how to react. Difficult people create uncomfortable situations and they are hard to interact with in a businesslike manner. They can be disruptive and loud or quiet and withdrawn. Learns how to identify difficult people and ways to manage them.

Areas Covered in the Webinar:

  • Normal communication styles are based on DISC assessment – 4 communication models
  • Learn how to identify normal communications even if the person’s style is different your style
  • Difficult people are based on 4 communication model and why these people are categorized as difficult when they manipulate or try to overly control the situation.
  • Learn how to handle difficult people types to be more effective in various situations.
  • These is key meeting and situation handling for everyone

Who Will Benefit:

  • Vice President
  • Regional Vice President
  • Project Managers
  • Directors
  • Chief Learning Officer
  • HR Professionals
  • Training Professionals

From all industries

Instructor Profile:
Valerie Pelan

Valerie Pelan
Executive Leadership Coach, Integrated Focus Inc

Valerie has provided one-on-one leadership coaching for SVP, VP, Directors and Entrepreneurs for over 15 years. Her clients represent a variety of industries: technology, energy, consumer products, healthcare and financial services.

Clients agree Valerie’s coaching helped her client improve their Executive Presence, develop an effective "360" communication style and increased strategic perspective. These areas along with a dynamic leadership model supported career opportunities and increased engagement.

Her article on “Generational Similarities” was featured in September 2016 issue of Choice Magazine, the global coaching publication. This article was based on real challenges facing leaders and business owners today with a diverse generational workplace.

Valerie has 20+ years of leadership experience at ATT and HP (EDS) in product management, financial analysis, economic analysis, and regulatory affairs. This business experience along with her current entrepreneurial success provides her clients a strategic and global perspective to refine their leadership skills and team engagement.

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Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).




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