Why Should You Attend:
The contract between a payer and a hospital often includes much verbiage that is of little help to a case management leader. It is important, however that they understand the source for any requirements of the case management department. This may be either in the contract or the provider book. Understanding the contents of UM language is critical in ensuring best-practice utilization management processes.
Contracts are often viewed as mysterious documents with unknown contents to the case management department. This webinar will introduce an effective strategy to better understand the utilization management portion of a contract, as well as what the leader should expect to be included in any managed care contract between a hospital and a payer.
Additionally, understanding how we are paid is often challenging and there will be a section to provide education for case management leaders.
Areas Covered in the Webinar:
Who Will Benefit:
Bev Cunningham, MS, RN, ACM is a founding partner of Case Management Concepts, LLC. She has a 25-year deep working knowledge of case management with specific expertise in denials management, patient flow and the role of the Case Manager and Social Worker in the Case Management process. Bev is also a certified case manager with the American Case Management Association. She has served as a Commissioner on the Commission for Case Management Certification and is a fellow with the Advisory Board. Bev is also the former Vice President of Resource Management at Medical City Dallas Hospital.
She has co-authored a book for hospital case managers—Core Skills for Hospital Case Managers and has written the utilization management chapter in the past two editions of CMSA’s book, Core Curriculum for Case management.
Managed care contracts can by scary. They are understood by very few in a hospital. Typically, case management leaders have not been a part of contract content or contract negotiations. In fact, when approaching those in a hospital who are responsible for contracts there is often a “push back” to sharing information in these contracts. A case management leader must be very clear what part of the contract they are requesting.
It is difficult to lead a department that is providing utilization management processes with a payer and have absolutely no idea what is being required by that payer. Thus, this webinar is of utmost importance in assisting case management leaders in understating how we are paid, what impacts what we are paid and how to ensure that the department is pursing best-practice collaboration with the payer in providing information regarding their members’ hospital stays.
Our refund policy is governed by individual products and services refund policy mentioned against each of offerings. However in absence of specific refund policy of an offering below refund policy will be effective.
Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange. Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time. On-Demand Recording purchases will not be refunded as it is available for immediate streaming. However if you are not able to view the webinar or you have any concern about the content of the webinar please contact us at below email or by call mentioning your feedback for resolution of the matter. We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email [email protected] call +1-888-717-2436 (Toll Free).
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