'Sorry Works: How to apologize to patients and families after medical mistakes'

Instructor: Doug Wojcieszak
Product ID: 700414
This program will review and discuss the basics of how to say


The program will describe scenarios and provide step-by-step instructions for participants

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Oct-2007

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367

Email: customercare@complianceonline.com

Read Frequently Asked Questions

Patients and families expect and demand honesty, candor, an apology (when appropriate), and upfront compensation (when necessary) after adverse medical events, yet most medical providers – especially physicians – have no idea how to apologize to patients and families. Doctors and nurses are not taught communication skills, especially how to communicate after errors. Subsequently, many physicians abandon their patients and their families after errors, which makes patients and families extremely angry and forces many to pursue litigation to receive answers and justice. This program will review and discuss the basics of how to say "sorry" to a patient/family after a medical error. The program will describe scenarios and provide step-by-step instructions for participants.

Areas Covered in the seminar:
  • How to initially communicate and apologize after an adverse medical event
  • Review the need to conduct an investigation after an adverse medical event
  • How to plan for a disclosure meeting with a patient/family
  • Having the right attitude in a disclosure meeting
  • What to say - including 'I'm sorry' - and not to say in a disclosure meeting
  • Discuss how to apologize to a patient/family after an error

Who Will Benefit:
The webinar will provide valuable risk management tools to hospitals, medical practices, and insurers that wish to learn more about apology and disclosure programs.
  • Hospital and insurance administrators
  • Risk Managers
  • Physicians and nurses
  • Claims Managers
  • Quality Managers
  • Attorneys

Instructor Profile

Doug Wojcieszak, is the founder and spokesperson for The Sorry Works! Coalition, the world’s leading advocacy organization for apology and disclosure after adverse medical events. Wojcieszak has spoken to thousands of medical, insurance, risk management, and legal professionals about the benefits of Sorry Works! following medical errors, and he writes the Sorry Works! Weekly e-newsletter, which is read by over 10,000 professionals worldwide.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email customercare@complianceonline.com call +1-888-717-2436 (Toll Free).

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