Course Description:

Companies continually struggle with quality issues throughout their Supply Chain. Unfortunately, these issues are usually addressed on a reactive basis, using short term solutions, and lacking in data-based techniques to fully analyze and resolve the issue. A great many techniques, tools, and processes have been utilized across industries to take a more systematic and comprehensive approach to resolve these issues, but the core need is to pursue Operational Excellence. Operational Excellence is much bigger than solving quality issues. Operational Excellence is a complete approach to changing the mindset, focus, and efforts of the company to drive goals to a more data-based philosophy and culture. Appendix A provides an overview of the structure of Operational Excellence.

This course provides an Overview of the structure with more in-depth analysis of the Methods & Philosophy, Culture, and Tools that are necessary for the start of Operational Excellence. Operational Excellence is so much more than just these tools and techniques. It is complete change in approach to Quality Management Systems that results in long term goal delivery. This seminar introduces the concept and approach to organization influencers. The next step is to bring the course into the organize to train the specific needs, establish teams, and begin to utilize in the day-to-day operation of the organization.

Learning Objectives:

  • Learn about the framework for beginning the journey to Operational Excellence.
  • Learn how to create a Quality Management System and the processes involved.
  • Learn about the metrics that can be utilized for understanding processes and their capabilities.
  • Learn the basics of the Tools and Methods that are essential for working toward Operational Excellence.
  • Learn, through examples, how to utilize and apply the tools, techniques, and data-based approach to problem identification and resolution.
  • Learn what needs to be done next to be able to achieve Operational Excellence.

Seminar Fee Includes:

AM-PM Tea/Coffee
Seminar Material
USB with seminar presentation
Hard copy of presentation
Attendance Certificate
$100 Gift Cert for next seminar

Course Benefits:

  • Realistic and comprehensive understanding of Operational Excellence and the associated pillars that support it.
  • An introductory analysis of the Methods & Philosophies, Culture, and Tools necessary to understand to begin to implement an Operational Excellence organization.
  • An approach of how to create a Quality Management System.
  • Introduction to the metrics and tools that are essential to understanding your process and its capabilities.
  • An understanding that this is the start of the process and what is required to proceed forward steadily to a quality organization.

Areas Covered:

  • An understanding of Operational Excellence and its meaning
  • The Goals of an Operational Excellence approach and how it directly relates to the goals of the business
  • How to affect the Culture of the organization to achieve Operational Excellence including Management Commitment, Customer Focus, Continuous Improvement, Lean Six Sigma, and Decisions by Data
  • Overview of the Methods & Philosophy that are essential in Operational Excellence including DMAIC, Kaizen, Value Stream Mapping, Total Predictive Maintenance, and Reduce Waste & Variation
  • The Tools that are employed in Operational Excellence including Process Mapping, Brainstorming, Eight Wastes, Pareto Charts & Histograms, SPC Control Charts, DOE, and FEMA

Who will Benefit:

Operational Excellence requires a champion in the organization. This course is targeted to the individual(s) who have the interest in the topic and the ability/influence to bring it into the organization for utilization. For these senior leaders, the opportunity is to understand the concepts, how they relate to organizational goals, and to support the philosophical and cultural change that is required. With this knowledge, they can bring the training and effort into their organization to begin the business and cultural transition. This will be the start of their leadership role in Organizational Excellence as they will likely be the ones identifying and steering the teams that result from this effort. These trained champions will have the basic skills to provide the rest of the organization with the background knowledge as to the change in how they will be working, why it is important, what they can be doing, and the benefits for the company and them.

Course Outline:

Day 1 (8:30 AM – 4:30 PM) Day 2 (8:30 AM – 12:30 PM)
  • Broad overview of Operational Excellence
    • Aligns an organization with its Business Strategy
    • Continuously improves an organization by reducing variation in key performance indicators (KPI’s)
    • Reduces waste as a result of reduced variation
    • Drives out “fear” in the culture
  • Understanding of the challenges and issues that they see in the organization
  • Understanding that this is the start of a journey, not the quick fix resolution
  • Commitment to the process and identification of “Champions”
  • Identify initial projects & tasks list for Steering Team analysis
  • Overview of Operational Excellence
    • How it relates to company/organization goals
    • The importance of adopting a new Culture
    • Overview of the Methods & Principles
    • Overview of the Tools to be discussed
  • Key Steps in the journey to achieving Operational Excellence
    • How to create a Quality Management System
    • Using metrics to understand the process & its capabilities
    • Utilizing the team approach to data-based problem solving
  • Data based problem solving
    • Definition of a “quality issue”
    • Defining the SIPOC chain
    • Taking a customer/consumer based approach to quality
    • Utilizing the voice of the customer
  • Examples and discussion of quality
  • Cultural aspect of Operational Excellence
    • Management Commitment/Employee Buy-in
    • Customer focus
    • Continuous Improvement
    • Lean Six Sigma
    • Problem Solving
    • Steering teams
    • 5-S Visual Workplace
    • Decisions by Data
  • Data analysis Methods & Philosophy
    • DMAIC: Define, Measure, Analyze, Improve & Control
    • Kaizen- Continuous Improvement
    • Value Stream Mapping
    • Standard work
    • TPM: Total Predictive Maintenance
    • Eliminate non-Value Added Activities
    • Reduce Waste & Variation
    • Mistake Proofing- Poka Yoke
  • Tools for Operational Excellence
    • Process Mapping
    • Brainstorming
    • Eight Wastes
    • Pareto Charts, Run Charts, & Histograms
    • SPC Control Charts
    • Design of Experiments
    • FMEA (Failure Modes & Effects Analysis)
  • Conclusions and Planning to proceed forward

Meet Your Instructor:

Richard "Max" Maksimoski
Principal at Maximum C/Q LLC

Formerly the Vice-President and Head of R&D/Quality for Elmer’s Products, Inc., Richard “Max” Maksimoski has over 30 years of R&D and Supply Chain experience at a broad range of CPG companies and industries:

  • Elmer’s Products (Stationery, Toy, Office, Hardware)
  • Scotts Miracle-Gro (Lawn & Garden, Pesticides)
  • Jergens/Kao Brands (Skin Care, Cosmetics, Food)
  • Kraft Foods (full range of Food products)
  • Procter & Gamble (Cosmetics, Hair Care)

Max formed Maximum C/Q, LLC in July 2009 as a compliance, quality, and new business development consulting firm to help clients develop their growth strategy, manage project execution, source their production needs, and enable complete confidence in the compliance and quality needs to launch products. Max has extensive training in Operational Excellence and has been a Lean Six Sigma Green Belt. He has utilized the Operational Excellence tools and methods in a broad range of project applications.

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Local Attractions

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Birch Aquarium is north of San Diego in La Jolla. It's not as big as some of the other aquariums in California or as flashy as the big sea-themed park down the road, but instead just right, filled with interesting exhibits and home to leafy sea dragons like the one above, creatures so improbably they look more like something from a children's book than from the ocean.

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The San Diego Zoo's sister park offers a different kind of animal experience. Its name (Safari Park) is the clue and it indeed offers a more safari-like experience. Lots of large animals live in the same big, open areas here - predators kept away from prey, but otherwise much as they would in their natural habitat.

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In Spanish, La Jolla means "the jewel," an apt name for a pretty, Mediterranean-style seaside town - sitting on cliffs flanking the ocean.
La Jolla visitors like to shop and eat in the nice restaurants, some of them with lovely ocean views. There's a lot for the active visitor, too, including ocean kayaking, tide pool-hopping, surfing at Windansea Beach, biking or running along the waterfront.

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