Organizational Crisis Management: Human Factor Issues

Instructor: Dr. Gerald Lewis
Product ID: 701804
  • Duration: 75 Min
Learn best practices of managing human factor issues occurring due to workplace crises.

recorded version

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Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Feb-2011

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Why Should You Attend:

Floods, hurricanes, power outages, layoffs, violence, litigation, earthquakes, fires, hacking, sick building syndrome, strikes, terrorism… crises come in all shapes and sizes.

Currently, the focus of emergency management, business continuity and disaster response is organized around operations, infrastructure, IT and security issues. Unfortunately, in recent years, there have been a wide range of experiences that have demonstrated the need to mitigate and manage the impact of crises, not just on the workplace, but on the workforce as well. It is necessary to expand the concept of organizational preparedness to not only include but to prioritize the human factor.

Attend this webinar to understand the background as well as practical strategies for responding to workplace crises. We will discuss the ubiquitous yet complex reactions of the workforce to a wide array of organizational disruptions. Understand how to evaluate, assess the human factor impact and then derive strategies to manage it.

Areas Covered in the Seminar:

  • An overview of the critical issues involved with maintaining workforce resiliency at times of crisis.
  • Variety of “nuts and bolts” policies, procedures and protocols that are easily applied to a wide range of work organizations
  • This program will provide ample time for the participants to share their own knowledge and experience through a tabletop simulation.
  • Understanding the variety of crises that may befall a work organization and the impact on the workforce.
  • An overview of the critical issues involved with maintaining workforce resiliency at times of crisis.
  • Variety of “nuts and bolts” policies, procedures and protocols that are easily applied to a wide range of work organizations.
  • How to set up a “SAFE-T” Team (Security, Administration, Facilities, Employees, Training) to mitigate the impact on the workforce.
  • This program will provide time for the participants to share their own knowledge and experience.

Who Will Benefit:

All industries are vulnerable to a wide range of organizational crises. A wide variety of positions and professions are called upon to manage and resolve these incidents.

Instructor Profile:

Dr. Gerald Lewis, an international consultant and trainer, has worked with national and international government agencies, healthcare facilities, educational institutions and private businesses on a wide range of work, behavioral health and organizational issues. His focus is facilitating organizational recovery and resiliency with the emphasis on “people-recovery.”

He has authored numerous articles and three books: Critical Incident Stress and Trauma in the Workplace (1994) and Workplace Hostility: Myth & Reality (co-author, 1998) and Organizational Crisis Management: The Human Factor (2006). In addition, he contributed the chapter, "Violence at Work: Causes and Protection" in Psychopathology in the Workplace: Recognition and Adaptation, edited by Thomas, J. and Hersen, M., Bruner-Rutledge, NY, 2004.

In 1986, he founded COMPASS, providing Employee Assistance Programs, management consultation, organizational development, employee training and education, pre-employment screening and fitness for duty evaluations.

He is Adjunct Assistant Professor at Boston University, Clark University and Norwich University.

He provides litigation consultation/expert testimony in the areas of: Post-traumatic stress disorder (PTSD), sexual harassment, workplace violence, fitness for duty, negligent retention/termination, Americans with Disabilities, malpractice, depression, etc.

He is the Clinical Consultant to the Cambridge Police Department’s Police Assistance Program. He helped design the program, trains the members and provides on-going clinical consultation and support.

He also is a member of the EAPA Workplace Disaster Preparedness Panel.

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

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