Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure and Investigation

Instructor: Luann Kohlmann
Product ID: 703955
Training Level: Intermediate
  • Duration: 100 Min
Debit card fraud is as prevalent as ever and one out of every 5 debit card holders in the U.S. has experienced fraud on their card. The consumer will expect the financial institution to remedy the situation once reported. This training program will analyze the liability of the accountholder versus the liability of the financial institution.

recorded version

1x Person - Unlimited viewing for 6 Months
(For multiple locations contact Customer Care)
Recorded Link and Ref. material will be available in My CO Section
Last Recorded Date: Oct-2015

Training CD / USB Drive

One CD/USB is for usage in one location only.
(For multiple locations contact Customer Care)
CD/USB and Ref. material will be shipped within 15 business days

Customer Care

Fax: +1-650-362-2367


Read Frequently Asked Questions

"Regulation E Requirements for Debit Card Error Resolution: Processing, Disclosure and Investigation" - This course is approved by NASBA (National Association of State Boards of Accountancy). Attendees of Live Webinar are eligible for 2 CPE credit up on full completion of the course.

Why Should You Attend:

Regulation E governs consumer protection when using electronic fund transfers which includes debit card transactions. Financial institutions are required to handle every consumer report of unauthorized entries. This session will define and explain the types of transactions covered by Regulation E and the requirements pertaining to debit cards for your financial institution.

The course will define an error according to the regulation along with the timing requirements for investigation and resolution of unauthorized debit card transactions by you the financial institution. The instructor will also discuss what you must do to minimize a financial institution’s losses.

Areas Covered in the Webinar:

  • The liability of your accountholder versus the liability of the financial institution
  • The investigation
  • Provisional credit
  • Required communications
  • Recordkeeping
  • Brief discussion on chargebacks

Who Will Benefit:

This webinar will provide valuable assistance to all personnel in:

  • Financial institutions
    • Card Personnel
    • Operations
    • Risk/Compliance Officer
    • Internal Audit
    • AAP Candidates
  • Accredited ACH Professionals
    • 1.8 AAP Continuing Education Credits

Instructor Profile:

Luann S. Kohlmann serves as the vice president of WACHA/PAR, headquartered in Wisconsin. Ms. Kohlmann started her career in banking operations and joined the WACHA/PAR team in 2003. She is responsible for development and execution of association member programs, including education, conferences and publications. She also conducts ACH audits and risk assessments.

Coming from a financial institution background, Ms. Kohlmann has hands on knowledge and understanding of the problems that organizations face with day to day ACH processing and the need to continue to expand their electronic payment knowledge and services to keep up with the ever-changing electronic world.

Ms. Kohlmann has been a speaker at NACHA’s Electronic Payments Conferences and Windy City Summit in addition to many nationwide engagements. She is very active in national electronic payment councils and committees. She has been an Accredited ACH Professional since 2002 and became a National Check Professional in 2011.

We are registered with and adhere to the Statement on Standards for Continuing Professional Education programs of the National Registry of CPE Sponsors. Our registration number is 109066. Please check with the governing body of your license and state for specific CPE requirements. Grievances may be forwarded to the company at 650 620 3961. Grievances may also be forwarded to the National Registry of CPE Sponsors-NASBA, 150 Fourth Avenue North, Suite 700, Nashville, TN 37219-2417, 615-880-4200,, e-mail

Field of Study Minutes CPE
Regulatory Ethics 100 2
Total Duration - 100 Min Total Credits - 2

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Refund Policy

Registrants may cancel up to two working days prior to the course start date and will receive a letter of credit to be used towards a future course up to one year from date of issuance. ComplianceOnline would process/provide refund if the Live Webinar has been cancelled. The attendee could choose between the recorded version of the webinar or refund for any cancelled webinar. Refunds will not be given to participants who do not show up for the webinar. On-Demand Recordings can be requested in exchange.

Webinar may be cancelled due to lack of enrolment or unavoidable factors. Registrants will be notified 24hours in advance if a cancellation occurs. Substitutions can happen any time.

If you have any concern about the content of the webinar and not satisfied please contact us at below email or by call mentioning your feedback for resolution of the matter.

We respect feedback/opinions of our customers which enables us to improve our products and services. To contact us please email call +1-888-717-2436 (Toll Free).

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