Rapid technological changes in recent years have revolutionized the way banking services and products are delivered to Corporates and Consumers alike, so much so that keeping up with these changes is like trying to tame a tiger. We are all familiar with how the Internet, the cell-phone, Smartcards and even ATMs have changed our lives. These changes have dramatically modified and in some cases increased some of the traditional risks associated with banking activities, in particular strategic, operational, legal and reputational risks. In turn this has influenced the overall risk profile of banking.

This course is a penetrating introduction to risk management for Electronic Banking (eBanking) activities. It is intended to move the participants beyond a simple understanding of the eBanking products & services, and into an understanding of risk management and mitigation of this ever evolving sphere of business.


Electronic banking carries its own unique characteristics, which increases and modifies some of the traditional risks associated with banking activities.  These characteristics include;

  • Extraordinary speed of change related to technological and customer service innovation
  • Universal and global nature of open electronic networks
  • Integration of electronic banking applications with legacy computer systems, and
  • Increasing dependence of banks on third parties that provide the necessary information technology on which electronic banking depends.

According to all relevant regulatory bodies, it is incumbent upon the Boards of Directors and banks' senior management to take steps to ensure that their institutions have reviewed and modified where necessary their existing risk management policies and processes to cover their current or planned electronic banking activities.

What this course covers

This course examines how the traditional risk profile has shifted and focuses on these changes and what needs to be done to effectively implement an efficient operational risk regime that includes all the required controls. In essence, we examine how to tame this tiger known as electronic banking.

Key objectives and learning outcomes

The aim of the course is to provide;

  • An understanding of eBanking Risk in all its facets.
  • What Risk in eBanking is all about.
  • Techniques for managing/mitigating the risks in eBanking.
  • Coaching risk managers on how to implement them in practice in an eBanking environment.

Which organizations that should attend?

  • Commercial Banks
  • Central Banks
  • Investment Banks
  • Asset management firms' representatives
  • Leasing companies
  • Insurance companies
  • Other financial institutions

Who should attend the Course?

This course is a must for every Risk Manager as well as all who are involved in all aspects of Electronic Banking Services including;

  • Banking Product Designers
  • National Banking Supervisors
  • Operations Risk Managers
  • Bank Operation Managers
  • Bank Retail & Corporate Customer Managers and Liaison Staff
  • Corporate Treasurers & Associated Accounting Staff
  • Internal & External Auditors


This training course uses a combination of prepared tuition, examples, and case studies. Most importantly it will offer participants, opportunities to plan such work within small working groups, providing practice in the application of the techniques and tools generating active participation.

Case study materials as well as lecture presentations to set out the key issues in developing good risk management in eBanking activities.


Day One


Day Two

    The Nature of e-Banking
  • What is e-banking and how does it work? We cover the following critical areas
    • Definition of e-Banking
    • Informational Websites
    • Transactional Websites
    • e-Banking Components
    • e-Banking Support Services
    • Web linking
    • Account Aggregation
    • Electronic Authentication
    • Website Hosting
    • Payments for e-Commerce
    • Wireless e-Banking
    Risk Management Principles for Electronic Banking
  • Aimed at assisting banks to expand their existing risk oversight policies and processes to cover their e-banking activities they focus on the critical issues of;
    • Board and Management Oversight
    • Security Controls
    • Legal and Reputational Risk Management
    • Security Control Practices for e-Banking
    • Managing Outsourced e-Banking Systems and Services
    • Authorization Practices for e-Banking Applications
    • Audit Trail Practices
    • Maintaining the Privacy of Customer e-Banking Information
    • Business Continuity and Contingency Planning Practices for e-Banking
    e-Banking Risks
  • We examine the special nature of the risks associated with w-banking, including their effects on;
    • Transaction/Operations Risk
    • Credit Risk
    • Liquidity, Interest Rate, Price/Market Risks
    • Compliance/Legal Risk
    • Strategic Risk
    • Reputation Risk
    Taming the Electronic Tiger - Managing the Risk in Electronic Banking
  • Board and Management Oversight
  • Electronic Banking Strategy
  • Cost-Benefit Analysis and Risk Assessment
  • Monitoring, Accountability and A
  • Managing Outsourcing Relationships
  • Due Diligence for Outsourcing Solutions
  • Contracts for Third-Party Services
  • Oversight and Monitoring of Third Parties
  • Information Security Program
  • Security Guidelines
  • Risk Management of e-Banking Activities
  • Outsourcing in e-Banking
  • Reporting Functions in e-Banking
  • Information Security Program
  • Security Guidelines
  • Information Security Controls
  • Authenticating E-Banking Customers
  • Administrative controls
  • Internal Controls
  • Business Continuity Controls
  • Legal and Compliance Issues
  • Trade Names on the Internet
  • Website Content
  • Customer Privacy and Confidentiality
  • Transaction Monitoring and Consumer Disclosures
  • Payments for e-Commerce
  • e-Banking Control Procedures
  • Unique Risks of Wireless Banking

Meet Your Instructor

Richard Barr
Principal Associate of Citadel Advantage

Richard Barr , holds a B.S. in International Business Administration from San Jose State University in California. His professional experience spans over 23 years, 5 of which were spent with Wells Fargo Bank. Another 5 were spent honing his global banking skills, when Richard was intimately involved with International Trade Finance, Real Time Gross Settlement and Cross Border Banking. The past 14 years have been in the private and high-tech sectors providing high-level consulting services, business analysis, project management and training to a wide range of banking clientele across the globe.

Richard has also filled the role of advisor to central banks on payment systems and technical payments issues. Furthermore, key staff members from the Bank of England, South African Reserve Bank, Central Bank of Ireland, Bank Indonesia, European Central Bank and Bank of Portugal have attended training sessions presented by Richard.

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