Hot Topics in Risk Management, Quality and Patient Safety 2018

Why Should You Attend:

This program will cover hot topics in risk management that impact patient safety and quality of care. It will discuss the Joint Commission standard on ten things risk managers should understand about the patient centered communication standards on use of interpreters, low health literacy, and the medication reconciliation standards. It will correlate these to the OCR Section 1557 on nondiscrimination and use of qualified interpreters.

The webinar will discuss the TJC patient safety system chapter and 8 recent recommendations for total systems safety. The program will cover what it means to have a culture of safety and the reporting of medical errors. It will discuss the top 10 patient safety concerns for healthcare organization as determined by ECRI Institute, the top patient safety issues by Becker’s and the IHI resolutions. It will discuss the AHRQ resources on patient safety. Recent patient safety issues in the news will be covered.

Areas Covered in the Webinar:

• Joint Commission patient centered communication standard
• Ten things on interpreters risk managers should know
• Section 1557 OCR of ACA on nondiscrimination and qualified interpreters
• Culture of safety and medical error reporting
• 8 recommendations for total system safety
• TJC Patient safety system chapter
• Top 10 patient safety concerns for healthcare organizations by ECRI Institute
• Data integrity failures, poor care coordination with next level of care, test results reporting errors, drug shortages, managing behavioral health patients, mislabeled specimens, endoscope processing, respiratory depression in patient receiving opioids, etc.
• Top 10 patient safety issues by Becker
• IHI patient safety resolutions hospitals should adopt
• AHRQ Patient Safety resources
• Fatigue and patient safety issues
• Teamwork and communication
• Verbal orders CMS and TJC requirements
• CMS Hospital CoP Changes related to patient safety
• CMS revised worksheets on PI, infection control and discharge planning
• CMS changes to the 30 minute rule and timing of medications
• Changes on medication management & opioid use
• CMS revised standard medication errors, ADE, near misses and reporting(Tag 508)
• CMS standing orders
• Changes to CMS IV Medication and blood transfusion training
• CMS privacy and confidentiality memo
• Safe injection practices and 10 CDC requirements every risk manager should know and CMS new changes
• ISMP IV Push guidelines
• Preventing readmission 20 tips for risk managers
• H&P CMS and TJC
• CMS post anesthesia evaluation changes
• Radiation exposure recent issues
• Medication Reconciliation standards by TJC
• Use of trigger tools to detect errors and improve patient safety
• Ensure a visitation policy that is compliant with CMS and TJC

Who Will Benefit:

• Risk Managers
• Patient safety officer
• Chief Operating Officer
• Chief Nursing Officer
• Emergency Department Manager
• Nurse Managers/Supervisors
• OR Nurse Manager
• Compliance Officer
• Joint Commission Coordinator
• Quality Improvement personnel
• Consumer Advocates
• Staff Nurses
• In-house legal counsel
• Nurse educator
• Regulatory Affairs
• Pharmacists

Sue Dill Calloway
chief learning officer, Emergency Medicine Patient Safety Foundation

Sue Dill Calloway is a nurse attorney, a medical legal consultant and the past chief learning officer for the Emergency Medicine Patient Safety Foundation. She is the immediate past director of Hospital Patient Safety and Risk Management for The Doctors Company. She is currently president of Patient Safety and Health Care Education and Consulting. She was a medical malpractice defense attorney for many years and a past director of risk management for the Ohio Hospital Association. She was in-house legal counsel for a hospital in addition to being the privacy officer and compliance officer.

Ms. Calloway has done many educational programs for nurses, physicians, and other health care providers. She has authored over 102 books and numerous articles. She is a frequent speaker and is well known across the country in the area of healthcare law, risk management, and patient safety. She has taught many educational programs and written many articles on compliance with the CMS and Joint Commission restraint standards.

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