How to Preventing Root Cause and Conduct Analysis for Corrective Action after an Incident or Non-conformance: 2-Day In-person Seminar
J.E.J. (Ned) Gravel, Educator, Laboratory Assessor, Accreditation Expert, Professional Accreditation Body Lead Evaluator
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Incidents and accidents impede successful and profitable operations. Preventing them before they occur has positive results on the bottom line, enhances the safety of workplaces for the people that work there, and empowers people at all levels to stop problems before they occur.
Once the bad thing has occurred or if a quality system non-conformance, potential non-conformance or opportunity for improvement has been identified, people with the proper tools can determine the actual root causes to prevent their recurrence.
These two disciplines - a priori and a posteriori, are the two most powerful tools in the industry to maintain good workplace safety and workplace quality systems.
Quantify the issues that must be addressed to safely do work within any organization. Examine an approach used throughout the US and Canada. Learn how to determine when hazard controls are needed to produce a safe working environment within a lab. These are the best practice approaches used for Health and Safety organizations that conform to OSHA and Canadian Health and Safety Regulations.
Learn the nuts and bolts of easily zeroing in on the root causes of issues before or after an incident (health and safety) or a non-conformance, potential non-conformance, or opportunity for improvement (quality) may occur. Conduct root cause analysis that actually helps improve a Health and Safety System or a QMS. Create corrective and preventive actions that endure.
Determine if the systems that work in an organization are actually supporting the work of the staff and their production.
Seminar Fee Includes:
USB with seminar presentation
Hard copy of presentation
$100 Gift Cert for next seminar
Upon completing this course participants should:
- appreciate how health and safety regulations are meant to assist organizations;
- understand why job hazard assessment is important to organizations;
- identify the benefits to assessing hazards within organizations;
- identify the types of hazards applicable within organizations;
- understand the basic approaches to hazard assessment;
- conduct hazard identification;
- implement assessment of identified hazards;
- identify appropriate controls for identified hazards;
- understand the basic approaches to root cause analysis;
- appreciate the most appropriate considerations in conducting root cause analysis;
- understand how to determine if root cause analysis is required;
- identify the major components of a root cause analysis;
- implement appropriate root cause analysis;
- understand the requirements for implementing corrective and preventive action;
- identify the types of non-conformances and potential non-conformances;
- document corrective and preventive actions, and
- understand how to close out and follow up issues from all sources.
Who Will Benefit:
This course is designed for all personnel in an organization who work in the field of health and safety or quality. This includes
- health and safety and quality management staff
- supervisors of people who work in the organization
- personnel who participate in the operation of that organization.
For all technical staff who participate in the operation of the quality system:
- Conducting testing, calibration, inspection, evaluation, or certification
- Supporting activities
- Managing the quality system
- Training staff
- Managing the organization
|Day One (8:30 AM – 4:30 PM)
||Day Two (8:30 AM – 4:30 PM)
Registration Process: 8:30 AM – 9:00 AM
Session Start Time: 9:00 AM
Introduction and Objectives
- Course Aims
- Approaches to learning
Background and Principles for Hazard Assessment
- Introducing procedures for hazard identification and assessment.
- Assess hazards using quantitative techniques (exercise).
Documenting hazard assessment
- Identifying hazards
- Quantifying their impact (exercise)
- Determining needed controls (exercise)
- Determine if the work can be done safely or without non-conformities
Samples for discussion
- Oil and Gas Testing Technician
- Sample prep Technician
- Soils Lab Technician
- Gas Cylinder Cleaner
- Sample Login Lab Technician
- Water Lab Technician
- ICP Technician
- Shipping Technician
- Client Services Representative
- Using the Incident and Deviation Report
Mitigating the adverse impact of identified hazards.
Wrap up discussion for Hazard Assessment
Background and Principles for Root Cause Analysis
- Introducing root cause analysis and accident investigation
- Systematic Cause Analysis Technique (SCAT) developed by DNV.
- Analyze risk/ensure validity.
Direct Causes and Root Causes
- Identifying direct causes
- Focus on the system
- Recognizing that a piece is missing from the quality system
- Identify the source of root causes
- Personnel factors
- Physical capacity
- Intellectual capacity
- Physical and Physiological stress
- Emotional or Psychological stress
- Individual skill
- Individual knowledge
- Care and attention
- Environmental Factors
- Physical plant and facilities
- Tools and equipment
- Materials and supplies
- Plant, facility, tool and equipment maintenance
- Physical wear and tear on plant, facilities, tools and equipment
- Quality Factors
- Quality Control
- Quality Assurance
- Quality System
- Procedural Factors
- Use of standard procedures
- Development of specifications and procedures
- Implementation of procedures
- Selection of vendors, personnel, supplies
- Organizational Factors
- Samples for discussion
Documenting Root Causes
- Corrective Action
- Preventive Action
- Opportunities for Improvement
Meet Your Instructor
Educator, Laboratory Assessor, Accreditation Expert, Professional Accreditation Body Lead Evaluator
Ned Gravel is a facilitator of cultural change within laboratories and accreditation bodies. He understands best practice in QMS and voluntary conformity assessment. Within the international accreditation community, he is respected for his knowledge and the credibility of his work in the recognition programs that define accreditation body MLAs and MRAs. Ned is a certified lead assessor within one of the Exemplar Global assessor certification programs he helped create. He is a certified association executive (Canadian Society for Association Executives). Besides laboratory quality system training, laboratory assessor training, and international peer evaluator training within APLAC and IAAC, Ned also spent three years as the ILAC liaison delegate to ISO/TC 176 and understands the challenges of management system certification. Here, Ned is surrounded by the graduates of his ISO/IEC 17011 course for new staff of APLAC member accreditation bodies.
Ned is a licensed engineer, his background also includes the command of operational military organisations in specific technical fields and the civilian management of international technical businesses.
Business experience includes management and marketing of national laboratory accreditation programs, management of laboratories, facilitated training, and the negotiation of international agreements in support of trade. Ned was Canada's delegate to the ISO/CASCO committee for the creation and amendment of ISO/IEC 17025. Here, Ned receives his certificate of recognition as an APLAC Lead Evaluator from Mr. Terrence Chan, APLAC Chair, 2005 - 2011.
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